We are looking for a highly organized multi-tasker with excellent customer service skills to join the contact center team responsible for making sure that Connecticut residents are able to access pay during medical absences from work. You will play a critical role within United Way's Connecticut Paid Leave team, responding to inquiries from the public and employers about processes for receiving compensation during leave to take care of themselves or loved ones as required by the Paid Family Medical Leave Act.
Please note that prior knowledge of the Paid Family Medical Leave Act is not required for this role (we will train you), but strong customer service skills, attention to detail, and the patience to help clients navigate a developing program providing legal benefits are essential for this position. If this describes you, we look forward to hearing from you.
What you will do
When and where you will work
This is a full-time position that works 8:30 to 5 pm Monday through Friday. We offer a hybrid work environment from home and from the office.
Why you should work here
The Pay & Benefits: $21.00 per hour pay rate.
Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
The Hours: Monday through Friday 8:30a.m. ??? 5:00p.m.
After job training, position will be hybrid (in office and remote).
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