Connecticut Paid Family Medical Leave (CTPFML) Contact Center Specialist Job at United Way of Connecticut Inc, Rocky Hill, CT

S2diS2E2bVdsSkh5MnZGa3B0c2hLam5vQVE9PQ==
  • United Way of Connecticut Inc
  • Rocky Hill, CT

Job Description

Connecticut Paid Family Medical Leave (CTPFML) Contact Center Specialist

We are looking for a highly organized multi-tasker with excellent customer service skills to join the contact center team responsible for making sure that Connecticut residents are able to access pay during medical absences from work. You will play a critical role within United Way's Connecticut Paid Leave team, responding to inquiries from the public and employers about processes for receiving compensation during leave to take care of themselves or loved ones as required by the Paid Family Medical Leave Act.

Please note that prior knowledge of the Paid Family Medical Leave Act is not required for this role (we will train you), but strong customer service skills, attention to detail, and the patience to help clients navigate a developing program providing legal benefits are essential for this position. If this describes you, we look forward to hearing from you.

What you will do

  • You will respond to inquiries by phone or email from employees seeking information about their rights under the Paid Family Medical Leave Act, researching answers when necessary and following up in a timely fashion.
  • You will work with employers to answer their questions about their obligations under the PFMLA Act.
  • You will ensure that all callers receive the assistance they need, following up as necessary and documenting outcomes for each call.
  • You will work with program leaders to establish appropriate metrics and quality assurance measures.

When and where you will work

This is a full-time position that works 8:30 to 5 pm Monday through Friday. We offer a hybrid work environment from home and from the office.

Why you should work here

  • Competitive pay
  • An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
  • Opportunity to work as part of a team passionate about raising the quality of early child care in our state

The Pay & Benefits: $21.00 per hour pay rate.

Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).

  • An outright 5% 401(k) contribution.
  • 20 days of Paid Time Off in a calendar year ??? you begin accruing immediately!
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
  • Employment at UWC counts toward Public Service Student Loan Forgiveness.
  • Supportive, culturally diverse and inclusive company culture.
  • And more!

The Hours: Monday through Friday 8:30a.m. ??? 5:00p.m.

After job training, position will be hybrid (in office and remote).

United Way of Connecticut Inc

Job Tags

Hourly pay, Holiday work, Full time, Immediate start, Remote job, Home office,

Similar Jobs

LRT Restoration Technologies

Business Development Manager Job at LRT Restoration Technologies

 ...Enterprises portfolio of companies. LRT is looking for an effective Business Developer to join our team. The Business Developer is a...  ...focus, needs, and anticipating them in advance. Manages and maintains strong relationships with clients aligning with LRT... 

Adtalem Global Education

Nursing Faculty -Medical Surgical/Critical Care-Indianapolis Campus--$6,000 Sign-On Bonus Job at Adtalem Global Education

 ...nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College...  ...built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health... 

Aimbridge Hospitality

Hilton New York Fashion District - Front Desk Agent Job at Aimbridge Hospitality

Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages...

Tag-B Group

CDL Shuttle Bus Driver Job at Tag-B Group

 .... Perform daily/ routine cleaning and shuttle maintenance activities; maintain a neat and...  ..., State driving regulations, city and Airport safety rules, and procedures. Establish...  ...day. We take pride in our team of skilled drivers and are committed to safety, punctuality,... 

USAA

Multimedia Specialist Mid Level - Video Creative & Production Team, In-house Agency Job at USAA

 ...The Opportunity We are seeking a dedicated Multimedia Specialist Mid Level. The Multimedia Specialist coordinates various aspects...  ...this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation...