Job Description

The UPS Store (TUPSS) Project Coordinator (PC)

The UPS Store (TUPSS) Project Coordinator (PC) plays a critical role within the Design & Construction department, managing the end-to-end coordination of franchisee integration and store build-out. This role ensures all project phases are executed efficiently, on schedule, and in alignment with brand standards. The Project Coordinator works alongside various departments and cross-functional teams to support a smooth and successful center opening.

Key Responsibilities and Duties:

• End-to-End Project Coordination: Franchisee Integration & Store Build-Out
  • Design Phase: Coordinate with internal design teams to ensure layout plans align with brand standards and local regulations.
  • Construction Phase: Partner with the C&W to monitor construction progress, validate timelines, and track key milestones.
  • Build-Out Phase: Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components.
  • Pre-Opening Readiness: Oversee readiness checklist items, including franchisee training, initial inventory, and operational setup.
• Franchisee Onboarding & Integration Support
  • Manage and monitor franchisee onboarding schedules, ensuring timely alignment with corporate expectations.
  • Coordinate deliverables across departments including Sales, Training, Technology, and Compliance.
  • Track franchisee progress via internal project management tools and checkpoints.
  • Serve as a point of contact for franchisees to support project navigation and issue resolution.
• Cross-Departmental Collaboration
  • Work collaboratively with key internal departments to ensure project alignment and smooth execution:
  • Design & Construction: Verify design specifications, timelines, and construction activities.
  • Operations: Align on SOPs, staffing models, and center readiness.
  • Compliance: Partner with Franchise Consultants to ensure regulatory requirements are met.
  • Training & IT: Schedule training sessions, track completion, and ensure technology setup is on schedule.
• Documentation, Systems & Tracking
  • Maintain comprehensive project trackers including milestones, deadlines, deliverables, statuses, and ownership.
  • Utilize project management platforms to ensure transparency and real-time updates.
  • Manage document version control and ensure accessibility of project artifacts (e.g., design plans, contracts, training materials).
  • Prepare dashboards and reporting tools to communicate project health and progress to leadership.
• Communication & Stakeholder Management
  • Act as the central point of contact between internal teams, CM vendor, and franchisees.
  • Lead regular project check-ins, stakeholder meetings, and milestone reviews.
  • Provide timely updates on project status, risks, and next steps.
  • Ensure all parties are aligned on expectations, timelines, and deliverables throughout the project lifecycle.
• Risk & Issue Management
  • Proactively identify potential project risks such as permitting delays, resource constraints, or scheduling conflicts.
  • Escalate issues appropriately and coordinate with internal and external stakeholders to resolve challenges.
  • Maintain a risk log and contribute to post-project reviews and continuous improvement initiatives.
• Operational Readiness & Project Handoff
  • Confirm all departmental signoffs before center opening.
  • Facilitate the smooth transition from build-out to Retail Operations, ensuring all systems, and training are in place.
  • Support grand opening or re-opening planning and execution in coordination with field teams.

Education Qualification: Bachelor's degree in business, management, or a related field preferred

Experience Qualification: 24 years of experience in project coordination, construction coordination, or project administration, supporting franchise development efforts, franchise operations, and multi-unit expansion projects

Required Knowledge, Skills or Abilities:

• Knowledge of project coordination principles, workflows, and best practices
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously
• Ability to coordinate schedules, meetings, and project activities across cross-functional teams
• Working knowledge of project documentation, including schedules, and reports
• Proficiency with project management and collaboration tools (e.g., Smartsheet, MS Project, or similar)
• Strong written and verbal communication skills, with the ability to communicate effectively with internal teams, vendors, contractors, and stakeholders
• Ability to track project timelines, milestones, deliverables, and risks, and escalate issues as needed
• Attention to detail and accuracy in maintaining project records and documentation
• Ability to interpret plans, specifications, and project requirements (construction-focused)
• Understanding of franchise or multi-unit development processes, including compliance and brand standards (franchising-focused)
• Basic knowledge of budgeting, invoicing, and cost tracking related to projects
• Strong problem-solving skills with the ability to adapt in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• While role is REMOTE, applicants must be willing and able to travel in the US.

Additional Information for Internal Candidates:

• This job is a grade 20D
• Final date to apply will be 11:59pmEST Jan 19th, 2026

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,000/year to $76,000/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Note: This position is eligible for a bonus based on company performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Job Tags

Permanent employment, Temporary work, For contractors, Work experience placement, Work at office, Local area, Remote work, Flexible hours,

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