Job Description

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The Starbucks Barista is responsible for providing guests with courteous, friendly, sincere, efficient, and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions within the Starbucks Caf inside of the Hotel.

CORE RESPONSIBILITIES

• Guest Service 70%
• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Promptly and warmly greeting guests upon arrival.
• Provide guests with courteous, friendly, and efficient service.
• Answer phones using appropriate verbiage.
• Takes food and beverage orders.
• Prepares all drink orders to Starbucks standards.
• Prepares and serves food items.
• Relays order to the kitchen through POS.
• Totals bill and accepts payment.
• Execute all financial transactions according to departmental and company policy
• Side work 30%
• Maintains service and sanitation standards according to health code regulations.
• Inventory and restock supplies as needed.
• Maintain the daily operations of the caf through the execution of daily side work.
• Keeps caf clean and organized at all times.
• Attend all required training and department meetings

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple tables at a time.
• Keeps emotions under control.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make a change.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in Micros POS system
• Adaptable to a changing work environment.
• Local knowledge of the community (attractions activities, etc.)
• English language and professional communications skills are required.

MINIMUM QUALIFICATIONS

• High School diploma required
• Hospitality or customer service experience - recommended

SUPERVISORY RESPONSIBILITIES

• No Direct Reports

WORK ENVIRONMENT / PHYSICAL DEMANDS

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standing during majority of shift- 100%
• Regularly required to lift, reach with hands and arms, use fingers (keyboard, etc.) to handle or feel. 100%
• Lifting requirements of up to 20 pounds 20%
• Use of the telephone (hearing & speaking) 10%
• Working in caf/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) 15%
• Direct contact with guests, managers, and employees. 100%
• Occasional environmental exposures to cold, heat, and water. 25%

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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