Job Description

Job Title: Service Desk/Help Desk Support Specialist (Level 1 Support) Location: Annapolis, MD (Hybrid) The client is looking for a Service Desk/Help Desk Support Specialist to join their IT department. This position primarily involves managing user account provisioning and de-provisioning through Active Directory and resolving support tickets using Jira. The role requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment. Skills Needed:

• Proficiency in Active Directory management.
• Experience with Jira or similar IT service management tools.
• Strong problem-solving skills.
• Excellent communication skills for interacting with both technical and non-technical users.
• Ability to prioritize tasks and manage multiple tickets efficiently.
• Commitment to delivering high-quality customer service.
• Collaboration and teamwork within the IT department.

• The project involves IT support and service management within the organization.
• The focus is on maintaining user accounts, resolving support tickets, and contributing to process improvements.

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