Job Description
GURSTEL LAW FIRM, P.C. – HELP DESK TECHNICIAN
JOB SUMMARY
The Help Desk Technician is a results-driven individual with entry level experience in the Information Technology field. This individual is responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. This individual is the forward face of our technology organization, and as such much maintain exemplary customer service standards. As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.
DUTIES AND RESPONSIBILITIES
COMPETENCIES
TRAVEL – 10% local travel only
COMPENSATION AND BENEFITSGET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.
CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity . We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.
EOE
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