Dynamics NAV/ Business Central Support Consultant Job at ArcherPoint, Chicago, IL

SVFmQWJLaVJrNXJ6MlBOa3E5QWxLalB1QlE9PQ==
  • ArcherPoint
  • Chicago, IL

Job Description

We are currently only accepting applications for this role in our office in India, however, this is a remote position so we are open to any location throughout India.

ArcherPoint is currently adding a Dynamics NAV/Business Central Support Consultant to our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.

As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.

Specifically, the Support Consultant is accountable for:

  1. Delivering NAV/BC functional and technical services to our clients.
  2. Resolving, monitoring, and following-up on tickets with appropriate urgency.
  3. Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or requests, ensuring timely communication with the client at all times.
  4. Publishing and updating knowledge-based articles.
  5. Assisting Marketing with Web and Social Media content.

This role requires someone with not only excellent customer service skills but also a strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally.

5+ years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support. Candidates with experience working with other EDI, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!

In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.

Why Join ArcherPoint: In ArcherPoint, we believe our culture is what truly sets us apart, and we strive to create an inclusive, collaborative environment where every employee feels valued and supported. We'd love to have you join us and become a part of our team.

  • Permanent work-from-home opportunity.
  • Competitive salary and bonus.
  • Employee Stock Ownership Plan (ESOP).
  • Family health and personal accidental insurance.
  • Fitness and wellness benefits include gym membership reimbursement and wellness.
  • Cell Phone and Internet reimbursement.
  • Training and development opportunities to enhance skills and career growth.
  • Collaborative and supportive work environment.
  • Leave Travel Allowance (LTA).
  • 10 paid holidays and generous PTO every year.
#J-18808-Ljbffr

Job Tags

Holiday work, Permanent employment, Remote job, Work from home,

Similar Jobs

Automatiq

Junior DevOps Engineer Job at Automatiq

 ...About the Role: As a fast-growing event ticketing technology company, we are looking for a motivated and talented Junior DevOps Engineer to assist in managing and automating our cloud infrastructure. This role is an excellent opportunity for someone eager to gain... 

BJC HealthCare

Pharmacy Manager Job at BJC HealthCare

 ...Medical Oncology. This is a great opportunity for an experienced Pharmacy leader to transform and continue the expansion of the...  ...Preferred Qualifications Role Purpose Responsible for management and coordination of pharmacy functions including formulary control... 

Worldwide Flight Services

Ramp Agent - IAD UPS Job at Worldwide Flight Services

 ...locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to...  ...off on your next career with us?Job SummaryThe work of a Ramp/Warehouse Agent includes the following: loading and unloading of cargo (... 

MathGPT.ai

Contract Senior Software Engineer for Blackboard LMS Integration Job at MathGPT.ai

 ...powers MathGPT.ai and will soon expand beyond Math to include STEM, Business, and more. We are seeking a Contract Senior Software Engineer with 5+ years of LMS integration experience , specializing in Blackboard , for a contracting position that can last up to... 

AECOM

Public Relations Coordinator Job at AECOM

 ...global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a Public Relations Coordinator to support our New York City based team. This position will be based in New York City and will allow for a flexible...