Job Description

T his is a contract to hire position, onsite daily in Farmington, CT.

Respond to phone calls and ticket requests, tackling issues from level 1 to level 3 support. You will support both onsite and remote workers using Windows 10/11 and Microsoft 365. This role offers the chance to provide end-user problem resolution, imaging, deployments, and workstation engineering.

Qualifications

• Bachelor’s degree in technology or business and 1 to 2 years, or 3-5 years of progressively responsible experience.
• Excellent customer service skills.
• Excellent communication skills: verbal, face-to-face, and written.
• Technical knowledge and experience with technology environments, including server, network, storage and communications systems.
• Proficient understanding of technology systems characteristics, features, and integration capabilities.
• Proficient understanding of project management principles.

Responsibilities

Analysis, Design & Execution

• Design, plan, implement designated technology hardware and software systems.
• Maintain all assigned platforms, security policy, documentation, and configurations (parameters, patches, etc.).
• Provide advanced maintenance, troubleshooting, and performance analysis on IT systems.
• Upgrade technologies to ensure they are current.

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