Job Description
Description Join Gentell, a national leader in advanced wound care for long-term care, and be a crucial part of our mission to "make it better" every day. With a 99%+ customer satisfaction rate, our Total Wound Care Solution relies on dedicated individuals like you. As a Delivery Driver/Courier, you'll ensure timely delivery of vital products, build strong relationships with our partner facilities, and directly impact patient outcomes. This role involves safe vehicle operation, accurate loading/unloading, and providing exceptional customer service, including stock checks and potential in-facility deliveries. Be the face of Gentell's commitment to quality!
We're looking for a reliable and customer-focused individual to join our team as a Delivery Driver/Courier. You're a problem-solver with a strong work ethic and a commitment to providing exceptional service. You thrive in a fast-paced environment and are comfortable working independently.
Requirements Key Responsibilities: - Safe & Efficient Delivery: Operate light trucks to deliver Gentell products along established routes, ensuring timely and accurate deliveries.
- Customer Service Excellence: Build strong relationships with customers, providing courteous and professional service, including in-facility deliveries and stock checks.
- Vehicle Management: Conduct pre-trip inspections, ensure proper loading/unloading, and maintain accurate vehicle records (mileage, fuel, etc.).
- Communication & Reporting: Communicate effectively with customers, colleagues, and supervisors, reporting vehicle issues, accidents, and delivery challenges.
- Documentation & Compliance: Maintain accurate records of deliveries, inspections, and other relevant information, adhering to company policies and procedures.
Essential Skills & Qualifications - High School Diploma or equivalent.
- Valid Driver's License with a clean driving record.
- Minimum 3 years of experience in delivery and customer service.
- Clear criminal background check.
- Ability to pass a pre-employment drug screen and background check
- Basic computer proficiency.
- Strong mechanical aptitude for routine vehicle maintenance.
- Excellent communication (written and verbal) and organizational skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- High level of integrity and a strong work ethic.
- Ability to work independently and as part of a team.
- Ability to lift up to 50 pounds.
- Flexibility to work occasional weekends.
Core Competencies - Customer Focus: Prioritizing customer satisfaction in all interactions.
- Communication: Clear and effective verbal and written communication.
- Resilience: Ability to manage stress and maintain composure.
- Teamwork: Collaborating effectively with colleagues.
- Problem-Solving: Identifying and resolving issues efficiently.
- Accountability & Dependability: Taking ownership of responsibilities and being reliable.
- Ethics & Integrity: Adhering to high ethical standards.
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