Job Description

About eMed

eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, andpayers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

Job Summary

eMed is looking for a Customer Service Representative to join our team. This role will begin with a 4-6 week on-site onboarding and training program in our Downtown Miami office. Following successful completion, this role will be remote with an overnight schedule including 1 weekend day.

Essential Duties & Responsibilities

• Acquire a deep understanding of our business to deliver best-in-class service.
• Be helpful and take ownership to resolve customer situations.
• Identify the root cause of inquiries by asking probing questions to determine the best solution.
• Use the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements.
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems.
• Exhibit a positive attitude and bring enthusiasm to work every day.
• Prepare product or service reports by collecting and analyzing customer information.

Knowledge, Skills, & Abilities

• Excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage
• Proficiency in explaining complex, step-by-step processes to customers over the phone
• Capable of multitasking by reading, typing, and navigating through applications while speaking with customers
• Demonstrated ability to be a responsible and reliable team player.

Qualifications

• Availability to work alternating work shifts, as per operational needs
• Strong understanding of customer experience, regulatory rules and laws
• Ability to work in a multi-functional department within an organization, both one-on-one and in team settings

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources

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