Galloway Consolidated Holdings, Inc., the parent company of Bema, Inc, Elite Extrusion Technology, Bema Digital Innovations and GCH Employee Leasing, Inc, is seeking an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization.
The Customer Service Representative (CSR) is responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing information about products and services. The CSR ensures a positive customer experience by providing timely, accurate, and professional assistance.
Responsibilities include, but not limited to :
• Process customer orders, returns, or exchanges accurately.
• Respond to customer inquiries via phone, email, chat, or in-person.
• Handle billing inquiries and process payments, as required.
• Work with warehouse and prepress personnel for order accuracy and timely shipment.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage backorder/out of stock items.
• Follow up on order status with customer.
• Track orders and packaging slips.
• Prepare bill of ladings, warehouse shipment labels and billings each day.
• Work with transportation companies to provide customer pickup and delivery dates.
• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.
• Maintain a high level of product knowledge and stay updated on industry changes.
Education and Experience:
• MUST have at least 2 years of customer service experience in a manufacturing environment.
• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS.
• MUST be proficient in Microsoft Word, Excel, and Outlook.
• MUST have excellent communication skills and phone skills.
• MUST be highly organized.
• Experience processing digitally printed label, cartons or flexible packaging - A PLUS.
• Direct experience supporting customers that purchase pouches, laminated films, and extruded films - A PLUS.
Required Qualifications:
• Able to take initiative and identify areas to streamline processes and implement improvements.
• Mathematical skills are necessary for validation of estimates and billing.
• Self-starter, ability to work independently.
• Able to work well, have a strict attention to detail and be able to work accurately under pressure.
• Ability to multi-task successfully.
• Strong problem-solving talents.
• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Starting salary is estimated at $50,000/yr - $65,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!
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