Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Healthcare - Remote DFW at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

* Answers telephones and responds to basic customer questions using established methods provided in training

* Forwards call to appropriate personnel.

Your role in our mission

* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed

* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved

* Adhere to the client's SLAs and consistently meet production targets

* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes

* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

* Two (2) or more years of customer service experience in any industry

* Knowledge of basic help desk software, computer software and Microsoft Office applications

* Strong problem-solving skills to bring inquiries to effective resolution

* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

* This is a remote position for candidates living in the Dallas-Fort Worth Metropolitan Area.

* Video cameras must be used during all interviews, as well as during the initial week of orientation.

* Full-time (40 hours a week)

* Most benefits start on first day of employment

* Remote (work from home)

* In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.

* To Test your internet download and upload speed:

* Go to Google

* Search for Internet Speed Test or click here.

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The pay range for this position is $25,300 - $36,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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