Job Description

Call Center Rep

Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule:

32 hours per week

11:30p-8a

Must work every Friday-Sunday and Tuesday

Mandatory overtime required

Rotating holidays

Must be able to train on days, evenings and overnights!

Come thrive with BJC HealthCare!

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel, Operators, Leads, Coordinator and Supervisor. It is the role of the Operator Service department to provide professional, courteous, fast and friendly customer service. It is our role to service the patient, family and entire BJH community by ensuring they are able to reach their family, friends and staff members. The Operator Services department serves as the connection between the patient, family and staff for general information as well as emergent information/situations.

Preferred Qualifications

Role Purpose: Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities:

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Minimum Requirements

Education:

• High School Diploma or GED

Experience:

• <2 years

Supervisor Experience:

• No Experience

Preferred Requirements

Experience:

• 2-5 years

Benefits and Legal Statement

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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