Job Description

Job Description

Work from Home: Customer Service Representative (Healthcare)\n

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\n \tJob Code : REQ-003598\n Work@Home New Mexico\n\t \n \n

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Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job title:

\n Work from Home: Customer Service Representative (Healthcare)

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Job Description:

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Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

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Why Join Us?

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Become Part of a Team That S.O.A.R!

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• \n S ? Spark Curiosity
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• \n O ? One Team, One Direction
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• \n A ? Action for Results
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• \n R ? Right by Right Purpose
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We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional.

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Benefits You Will Enjoy:

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• Competitive pay: $11.00?$14.00/hour (bilingual representatives: $15.00/hour).
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• Performance-based incentives.
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• Paid training in a cutting-edge virtual training environment.
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• Comprehensive health coverage (available after 90 days).
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• Employee wellness and engagement programs.
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• Career advancement opportunities?90% of our leaders started as Customer Service Representatives.
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Your Role:

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• Handle incoming calls promptly and professionally.
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• Research and provide effective resolutions to customer inquiries.
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• Accurately document call details.
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• Communicate empathetically and diplomatically with clear, professional articulation.
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• Meet team goals for quality and customer satisfaction daily.
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What You Bring to the Table:

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• Commitment to excellence and a positive attitude.
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• Strong communication and interpersonal skills.
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• Comfort in a fast-paced, team-oriented environment.
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• Proficiency in navigating computer applications.
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• Desire to exceed customer expectations and grow professionally.
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• Previous healthcare experience is a plus.
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• At least 1 year of experience in a call center environment is required.
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Job Requirements:

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• Must be 18 years or older.
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• High School Diploma or equivalent.
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• Minimum of 1 year at a single job, preferably in customer service.
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• Reliable attendance, with no absences in the first 90 days.
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• Typing speed of at least 25 WPM.
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• Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
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• Secure, private work area at home.
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• Flexible availability, including weekends.
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Additional Perks:

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• Daily Pay.
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• Medical, Dental, and Vision coverage.
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• Life Insurance.
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• Short-Term and Long-Term Disability options.
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• Flexible Spending Account (FSA).
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• Employee Assistance Program.
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• 401(k) with employer contribution.
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• Paid Time Off (PTO).
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• Tuition Reimbursement.
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Take the first step toward a rewarding career.

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Join Sagility today and make a difference!

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Sagility is an Equal Opportunity Employer/Vet/Disability.

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Location:

\n Work@Home New MexicoUnited States of America \n\t\t\t\t\t\t

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Job Tags

Daily paid, Temporary work, Remote job, Flexible hours,

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