Job Description
Key Responsibilities
- Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors
- Apply the discipline of engineering to deliver critical platform application support and optimize platform/sector functionality
- Fully understand, support, and define platform and areas supported to minimize risks and impact to customers,
- Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner
- Utilize skillset to provide support, troubleshooting and performance-tuning within technical domain
- Support the creation and implementation of system improvements that will improve performance of application and reliability while maintaining controls
Core Role Competencies
- Technical Knowledge: Applies in-depth/comprehensive knowledge of specialty area (s)/subject domain to assume responsibility for large, complex system(s) / initiatives.
- Team Collaboration: Experienced in collaborating with a diverse team to accomplish a difficult task and/or handle a high-stakes business issue/s. Establishes organization support for team (positive relationships with leaders, sponsors, and partners)
- Risk Management: Examines and defines factors that could adversely affect task completion, delivery, or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection, and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
- Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, adjusting, or recommending reengineering improvements.
- Managing Innovation : Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice.
- Effective Communication : Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation.
Skills / Experience Levels
- Candidate should have multiple years of experience in your area of infrastructure technology specialization to support Applications hosted on Windows.
- Strong communication skills with the ability to articulate clearly in high stress situations
- Work independently and are self-directed to work with application teams..
- 5+ years of experience and have skills and proficiency with Windows server.
- Application knowledge on MS Office Tools, including SharePoint, Teams, Excel, etc.
- At least the last 3 releases of Windows Server.
- TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues.
- Active Directory, SRV Records, and Windows Authentication Process
- MS Vital Signs, System Performance Counters, and analyzing resource exhaustion
- PowerShell and the ability to create scripts or execute commands remotely against one or more servers.
- Windows Clusters and high availability solutions
- Remote Storage (SAN, NAS, MPIO, SCALEIO, Veritas Volume Manager)
- HP Hardware, Driver/Firmware Updates, Diagnostics
- VMWare or other virtualization platforms
- ServiceNow or similar service management system.
- JIRA or similar project management platform.
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