Job Description

Job Description

A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector.

Responsibilities:

• Oversee order processing and reporting through the ERP system.
• Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment.
• Proactively identify and resolve any order fulfillment issues or documentation discrepancies.
• Troubleshoot packing challenges and generate labels as needed.
• Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff.
• Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk.

Requirements:

• Minimum of 5 years’ customer service experience in the apparel industry.
• Proven experience in order entry/management and reporting.
• Background in logistics with a solid understanding of warehouse operations.
• Ability to multi-task and prioritize workload effectively.
• Excellent team player who can adapt to various responsibilities as required.
• Strong follow-up skills paired with exceptional organizational abilities.
• Outstanding written and verbal communication skills.
• Familiarity with wholesale apparel industry processes and ERP systems specific to apparel.
• Proficiency in Microsoft Office products.
• Must possess EDI knowledge.

If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!

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