Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Retrieves vehicles from guests and completes valet tickets.
• Parks vehicles in appropriate area and gives car keys and valet tickets to Valet Dispatcher.
• Handles guest vehicle safely and cautiously at all times.
• Provides excellent customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Inform supervisor as necessary.
• Attend all necessary meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• At all times acts as a role model and always presents oneself as a credit to Downstream Casino Resort.

QUALIFICATIONS/REQUIREMENTS
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Must possess and maintain a valid driver’s license with minimal Department of Motor Vehicles point system.
• Previous valet parking experience preferred.
• Previous customer service experience preferred.
• Must be able to drive all types of vehicles.
• Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to; define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid Downstream Nation license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL AND WORK DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Light lifting.
• Must be able to run at a good pace while retrieving vehicles from Valet lot.
• Must be able to effectively understand and communicate to candidates and employees.
• Must be able to stand and walk for long periods, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

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