Job Description

Job Description

Job Description

Compensation: Up to $42 per hour flat rate (depending on experience and certifications)

Summary:
Thompsons Auto Group is seeking an experienced and skilled Service Technician to join our team. As a Service Technician, you will play a critical role in delivering high-quality service and repairs, contributing to our reputation for excellence. We are committed to maintaining a culture that reflects our core values: Integrity, Servant’s Attitude, Accountability, Continuous Improvement, Teamwork, and Fun. Join us and be part of a team that values personal growth, customer satisfaction, and a positive work environment.

Key Responsibilities:

• Diagnose and Repair: Accurately diagnose mechanical and electrical issues in a range of vehicles, performing repairs with precision and efficiency to meet Thompsons’ standards of quality and integrity.
• Preventative Maintenance: Perform routine maintenance services such as oil changes, tire rotations, brake checks, and fluid top-offs, always with a focus on the safety and satisfaction of our customers.
• Customer-Focused Service: Communicate openly and effectively with Service Advisors to provide accurate repair details and cost estimates, demonstrating a servant’s attitude and ensuring the customer’s needs are prioritized.
• Team Collaboration: Work closely with other technicians and team members, supporting one another and embodying the teamwork value to achieve our common goal of exceptional customer service.
• Continuous Learning: Stay current on manufacturer guidelines, technical service bulletins, and the latest diagnostic tools, reflecting our commitment to continuous improvement.
• Safety and Compliance: Follow all safety protocols and adhere to federal, state, and local regulations to maintain a safe and compliant working environment.

What We Offer:

At Thompsons Auto Group, we believe in supporting our employees and providing a comprehensive benefits package designed to enhance both work and life satisfaction. Our benefits include:

• 401(k) Plan with company matching
• Health Insurance: Comprehensive medical coverage
• Vision and Dental Insurance
• Life Insurance: Company-sponsored life insurance plans
• Paid Time Off: Generous vacation and personal leave to recharge
• Employee Discounts on vehicle purchases and services
• Professional Development: Opportunities for continuous learning and certifications
• A Positive, Team-Oriented Work Culture where your growth and contributions are valued

Qualifications:

• Experience: Previous experience as an automotive technician, preferably within a dealership environment.
• Certifications: ASE Certification or manufacturer-specific certifications are highly desirable.
• Skills: Proficiency in using diagnostic tools, performing mechanical repairs, and completing electronic and safety inspections.
• Attention to Detail: Ability to work with precision, demonstrating integrity in all work to maintain high standards.
• Problem-Solving: Strong troubleshooting skills with the capability to solve complex technical issues.
• Professionalism: A commitment to maintaining a neat and professional appearance and representing Thompsons’ core values in every interaction.

Physical Requirements:

• Environment: Work is primarily in a service bay environment.
• Mobility: Frequent standing, walking, and lifting up to 50 lbs.
• Hand Dexterity: Regular use of hands and arms for tasks involving tools and equipment.
• Visual Requirements: Ability to read technical manuals, diagrams, and vehicle documents.

Thompsons Auto Group Culture and Core Values:

At Thompsons Auto Group, our team thrives in a culture that values Integrity, Servant’s Attitude, Accountability, Continuous Improvement, Teamwork, and Fun. Here’s what that means for you as a Service Technician:

• Integrity: We do the right thing, ensuring every repair and customer interaction is honest and transparent.
• Servant’s Attitude: We put customers first, serving them with humility and respect.
• Accountability: We take pride in our work and own our results. Getting it right the first time is our standard.
• Continuous Improvement: We invest in personal and professional growth. Technicians are encouraged to enhance their skills and stay updated with the latest advancements in the industry.
• Teamwork: We work together as ONE Thompsons Family, always prioritizing team success over individual accomplishments.
• Fun: We believe in fostering a positive and enjoyable workplace where enthusiasm is encouraged, making it a great place for both employees and customers.

Education and Requirements:

• Education: High school diploma or equivalent; technical training or certification is a plus.
• Licensing: Valid Driver’s License.
• Tools: Must have own set of basic automotive tools.

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

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