Job Description

Seneca Resources is seeking an experienced Technical Writer. This person will serve to provide the following capabilities:

• Research, prepare, and edit technical documents, including process manuals, user manuals, training materials, installation guides, and reports
• With SME inputs, independently, be able to write detailed procedures and policy documents based upon discussions with process owners and in compliance with Standard Operating Procedures (SOPs)
• Work independently to ensure effective content management and a regular business rhythm is established for reviewing and updating company documents from a shared document collaborative site
• Maintain documentation changes within a Governance process, because of business process changes, reorganization or system enhancements
• Maintain documents on a collaborative site where version control access is practiced
• The Technical Writer must be able to understand what is being read and written to, not that the tech writer needs to be a content expert, but, must be able to correspond and make consistent the documentation based on the basic understanding. Besides the basic content, knowledge of the organizational references and interactions is needed. A key element of “consistency” is to understand the material to the point in which the technical Writer can identify similarities and inconsistencies in related documents
• Be able to work independently in a workflow process environment. A sample flow of the Workflow environment currently is:
• Documentation must be able to pass through the publishing system and the tech writer to monitor and make changes throughout the approval process (all within OIS). When all (4) OIS Reviewer check points are complete, the tech writer is to package and add cover form to deliver from the CIO to the CAO and then to the USCP policy division to publish
• Documents completed within OIS are then pushed to the Associate CAO (Chief Administration Officer). When comments are returned, take ownership of the comments and incorporate without errors or consistency (e.g., correct consistent organizational names, revision numbers).

Minimum Qualifications – Clearance and Place Of Performance Requirements:

• Candidates must be able to obtain and maintain a Public Trust clearance. Obtaining the clearance requires a clean criminal background check based on fingerprints taken and processed at the customer site.
• Candidates must be able to commute to the customer site at a minimum to provide their fingerprints for the clearance process and when cleared pick up the USCP assets (laptop, cell phone, badge) upon the first day of work and assignment end return the USCP assets
• After the initial intake, a minimum of one day on-site at the customer stie is expected of this position. In addition, candidates must also be able to commute when needed to the customer site to meet with SME's and USCP personnel as required to complete assignments.

Minimum Qualified Degree, Certifications, Skills:

• Bachelor’s degree or a 2-year degree with equivalent work experience in a relevant field
• Minimum eight years experience in technical writing and desktop publishing
• Knowledge & experience developing procedural IT / Technical documentation, process maps, & affiliated training materials.
• Exceptional written communication & listening skills with strong proofreading and/or editorial skills and with proven experience at effectively understanding and addressing executive-level personnel (Associate Director, Deputy CIO, CIO) feedback and their relationship to the overall update process.
• Proactively reach out to Content / Subject experts, interview and absorb their artifacts, and be able to translate the information they have provided. Where there are gaps, the Technical Writer can apply the best judgment to complete the gaps.
• Moderate to the expert level in MS Office products including Word, Excel, PowerPoint, Outlook, and Visio
• Moderate to expert level in Adobe Acrobat products. Note: Electronic signages and Certificates are regularly used to advance .PDF files

Desired Skills Considered a Plus:

• SharePoint experience such that candidate is comfortable in posting, editing, versioning and removing documents on a Collaborative Site
• Basic understanding of the impact Audit / Oversight organizations have on schedules and artifacts

Example Document References:

• Candidate submissions to be accompanied by 2-4 document examples to be used as references of technical writing skills applied while on assignment. If the candidates are not able to provide examples due to prior contract limitations, please make note of with submission
• Preferred documents to provide as examples include but are not limited to process and procedures documents for: Patch Management, Risk Management, Information Security Continuous Monitoring, Managing Software Releases, Vulnerability Management, Data Center Backup and Storage,Telecommunications

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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