Job Description

Tax Manager EA/CPA REMOTE (Seasonal) role at JDA TSG

Tax Team Manager, CPA/EA (Seasonal)

Remote U.S. | Full Time | starting at $38/hour + Incentives/Bonuses | 401K + Match

Opportunity Highlights

• Flexibility! Wide range of shifts, including evenings and weekends.
• 100% Remote work in the U.S.
• Growth potential
• Starting at $38/hour + incentives
• Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

On a Typical Day, You Will

• Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
• Monitor and evaluate team to identify and provide mentoring and coaching.
• Implement policy updates through training and change control processes.
• Identify areas for process improvement at the individual and team level.
• Analyze daily/weekly/monthly team performance data, deliver performance feedback.
• Review and manage tax accuracy.
• Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting.
• Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
• Execute customer callbacks as requested.
• Carefully document and keep accurate records of team-related activities.
• Ensure team members meet milestones during onboarding and training.

What You Bring To The Role

• 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
• Strong technical skills and ability to navigate computer systems and software including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)

What We Provide

• Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
• W2 position starting at $38 per hour, 401k with match, benefits, perks, and other incentives.
• Work from early November through the end of April 2026, averaging 40+ hours a week.
• Comprehensive training and support from our management team, who are committed to helping you excel in this role.
• Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
• The opportunity for employment growth within JDA TSG.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law.

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