Job Description

Job Description

Job Description

Salary: $58k-$67k

PROFESSIONAL SERVICES ∙ TECHNICAL PROJECTS
LANSING, MICHIGAN

ON SITE POSITION

Our Systems Integrators are responsible for accurate and timely completion of all projects assigned to them. They get to interface with a myriad of environments and technologies across our entire customer base during the project lifecycle. They work closely with our Support Services and Business Services teams before, during and after implementation to ensure visibility on all project work. Their primary focus is to complete project technical work on time and drive customer satisfaction. They attend project kick off meetings, internal and external, and after-action review meetings regularly. They are the face of Convergence Professional Services and are expected to practice empathy, patience, and compassion. Our Systems Integrators display confidence and comprehensive knowledge of the project work to be performed at client facing meetings.

WHAT DO OUR SYSTEMS INTEGRATORS DO?

• You will be responsible for the timely completion of all project work assigned to you. Completing all tasks relating to the project both explicit and implicit.
• Install and configure Windows Servers, peripherals, network devices and storage devices in accordance with internal standards and project requirements.
• Develop, document, and maintain installation and configuration procedures.
• Regular internal & external communications on project statuses and planned changes/outages for clients.
• Mentoring other technical staff to help ensure that everyone is growing professionally, and that knowledge of client infrastructure is being disseminated throughout the organization.
• Provide technical design recommendations to our vCIO team to help ensure proper project scope and IT best-practices. 
• Other relevant job duties as assigned

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL SYSTEMS INTEGRATOR? 

• Solid experience with Windows and Mac OS desktop operating systems.
• Experience with deploying and building Windows servers (troubleshooting, supporting, and implementing) including Exchange Server 2010-2019 and Office 365.
• Knowledge and understanding of mail flow troubleshooting.
• Experience with VPN remote implementation, troubleshooting, and problem resolution.
• Experience with Active Directory and Group Policies.
• Experience with the Microsoft 365 stack, including Office 365, SharePoint, and Azure.
• Familiarity with backup and recovery software and methodologies.
• Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations.
• Be an SME in one or more of our service catalog product lines of your choosing.
• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, vendors, and personalities.
• Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support.
• Understanding of managed services and the value offered over a typical break-fix environment.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Talented interpersonal abilities to build rapport with customers and teammates alike.
• Self-starter with a positive attitude.
• Strong sense of initiative and ownership over work.
• Exceptional strong problem solving, planning skills and follow-through skills.
• Ability to work effectively and complete assigned tasks with minimal supervision.
• Ability to work effectively within a team as well as independently.

WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?

• High school diploma or equivalent.
• 5+ years of relevant experience which may include Network Administrator, Systems Administrator, System Engineer, or Tier 2 (or similar) in a tiered environment.
• Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.)
• Strong knowledge and hands-on experience configuring, troubleshooting, optimizing and managing most of the following hardware/software technologies & protocols: Windows Operating Systems, Office 365 mail management and migrations, Office 365 SharePoint deployments, SAN iSCSI Storage Systems, VMware vCenter and Hyper-V, Cisco, HP and Sonicwall networking equipment.
• Previous experience providing both onsite and remote/phone support in a fast paced, high volume
• Previous experience executing medium to large scale IT projects which may include Email migrations, infrastructure refreshes and similar scale work efforts.
• Valid driver’s license and access to a vehicle.
• Would be awesome if you had…
• Associate’s degree or higher in Information Technology.
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Professional IT Certifications, such as: MTA, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, Fortinet NSE, VMware VCP

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE? 

• This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• How often will I get formal feedback on how well I’m doing?
• Six-month performance reviews, with every second review a performance and salary review.
• Performance review goals will be established between you and your team leader.
• Why should you work here?
• Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful, and we will do anything we can to support your personal and professional growth.
• Salary based upon on what you bring to the table.
• Shared group/health benefits plans, including a retirement plan.
• Education and certification reimbursement is also available so we can help you move up the ranks.
• Flexible schedule to fit your family’s needs.
• Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well). 

WOULD BE AWESOME IF YOU HAD...

• Associate degree/College diploma or higher in Information Technology.
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.

WHAT IS THE PHYSICAL WORK ENVIRONMENT LIKE? 

• This position requires standing, walking, sitting, using hands, seeing, reaching, talking, and hearing. May need to occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW OFTEN WILL I GET FORMAL FEEDBACK ON HOW WELL I’M DOING? 

• Annual performance reviews with quarterly conversations to review progress and stay interviews.
• Performance review goals will be established between you and your team leader.

WHY SHOULD YOU WORK HERE?

• Awesome, inclusive corporate culture: We have worked very hard to create a culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence, and we will do anything we can to support your personal and professional growth.
• Compensation based upon on what you bring to the table.
• Group health benefits plans, including a retirement plan.
• Education and certification reimbursement is also available so we can help you move up the ranks.
• Flexible schedule to fit your family’s needs.
• Outstanding teammates; we’re very selective to make sure we have the best staff available for you to work alongside!
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as well). 

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.

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