Job Description

The Business Operations Coordinator II position provides operational support and management of the order-to-cash processes for the Olympus domestic and global markets. The coordinator is responsible for the fulfillment activities related to order management, affiliate complaint processing, customer master requests, inbound and outbound supply chain support. This position monitors, transacts and manages open orders to meet business operations targets, customer expectations and company goals through coordination primarily with Supply Chain, International Regulatory, Customer Facing Operations, Integrations Project team, Marketing, Sales, Distribution, Logistics and Trade Compliance. The Business Operations Coordinator II is the liaison between third party vendors, internal clients, and the Olympus International Units such as Olympus Eruopa, Olympus Japan sites, Olympus Hong Kong, Olympus Singapore, Olympus India, Olympus China, Olympus Latin America Division and Olympus Canada. All tasks must be performed with accuracy and data integrity for proper application of Sales Revenue and to ensure J-Sox Compliancy.

Job Duties

Manage international and domestic affiliate orders within the Olympus manufacturer (OSTA) and sale distribution (OCA) sites.

Create, maintain, and execute sales orders, return orders, debits, credits, and deliveries related to the life cycle of an order.

Coordinate and provide direction on inbound and outbound transactions between Olympus centers, vendors, and internal customers.

Investigate and facilitate internation customer master account requests for creations, changes and/or deactivations between internal stakeholders.

Facilitate material and transfer price request for the Olympus affiliate entities.

Proactively communicate with stakeholders on order status, backorders, estimated shipment dates, order tracking and invoicing of sales orders.

Investigate and research daily open orders, resolve data errors and discrepancies by performing necessary steps to ensure order fulfillment and/or completion of task.

Perform receiving transactions and reconciliations against drop ship purchase orders, drop ship returns, and virtual return material authorization orders.

Coordinate with Market Quality on the creation of internation compliant orders.

Create proforma invoices for international distribution from third party warehouses and work with Trade Compliance department on import and/or export requirements.

Investigate and facilitate international shipping incident reports and claims.

Adhere to compliance and JSOX controls as it relates to operations processes.

Provide required documentation for Olympus audits and DEKRA audits

Perform special projects as necessary to support business requirements

Job Tags

Similar Jobs