Job Description

THIS IS A 2025 SUMMER POSITION LASTING FROM MAY 14th THROUGH AUGUST 5th. Qualifications for Position: High School Diploma preferred One year of customer service experience is desirable Friendly personality and exhibits politeness when dealing with people, and maintains a neat appearance Professional communication and organizational skills essential Flexible work schedule required, including weekends Physical Requirements: Able to stand for extended periods Able to stoop and bend Able to lift or move 25-50 lbs Expected Duties and Responsibilities: Greet guests pleasantly and enthusiastically, using their name when possible Answer all incoming calls, in-person inquiries, and general questions about conference events, facilities, and outlet hours of operation Follow all procedures to complete check-ins and checkouts of conference guests and summer housing students Complete daily Conference Desk checklist Graciously handle and follow up on all concierge requests Politely remind campers and conference guests of proper behavior and conference expectations when necessary Effectively communicate verbally and in writing with coworkers, supervisors, other departments, guests, and the Summer Residence Director Stock, distribute, and manage amenity and supplies inventories Maintain a clean and organized Scots Desk and Carter Lobby area Report any observed maintenance or security concerns Understand and adhere to all safety and emergency response procedures Attend regular meetings with supervisors and other management as required Complete any special projects, duties, or tasks as assigned Work Habits (with the alignment of Core Values) The College asks from its staff members the following fundamental work habits: Do good work. (Service, Diligence, Faithfulness) Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative) Be punctual. (Service, Diligence, Integrity, Faithfulness) Dress professionally and appropriately for your job. (Humility) Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative) Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Covenant College Students

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