Job Title: ServiceNow Developer/Architect
Location: 280 park Ave NYC 10017 (4 days/week)
Position Type: Contract-to-Hire (C2H) or Direct Hire
*NOT OPEN TO THIRD PARTY VENDORS*
Overview:
We are looking for an experienced ServiceNow Developer/Architect to lead and manage our ServiceNow platform, ensuring smooth operations and continuous improvement. This individual will work closely with both technology teams and business stakeholders to enhance ITSM, Service Catalog, App Engine, and related ServiceNow modules. As the front face of ServiceNow within the organization, you will be pivotal in driving platform strategy, building custom integrations, and ensuring the optimal functioning of the platform.
Key Responsibilities:
Own the strategy and continual improvement of ServiceNow modules (ITSM, Service Catalog, App Engine, Knowledge Management, etc.).
Provide guidance to developers and resolve roadblocks while ensuring best practices.
Liaise with stakeholders to gather requirements, report on progress, and address issues.
Implement minor and major platform enhancements.
Design and implement integrations with 3rd party applications via Integration Hub and custom APIs.
Lead day-to-day platform support, including troubleshooting and performance tuning.
Define, oversee, and test SOW-based development work.
Required Qualifications:
10+ years of technology experience.
7+ years of experience with ServiceNow, including 2+ years as an Architect and 2+ years as a Developer.
Proven experience with ServiceNow modules: ITSM, Service Catalog, Portal, and App Engine.
Strong ability to identify and resolve issues, propose solutions, and manage projects independently.
Excellent communication skills and the ability to present solutions to senior management and non-technical stakeholders.
If you are interested please reach me out at 412-286-1325.
Regards
Zulker
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