Job Description

Job Description

Job Description

Fleet Advisor is hiring a Service Operations Manager who is fast, sharp, organized, and thrives under pressure. We are a boot-strapped, gritty, family-owned operation that takes care of our people so they can take care of our customers. This business started with one guy and a trailer five years ago. Today, we’re a multi-state, rapidly growing fleet service company with huge opportunities for the right person.

We built our business around serving technicians and customers at the highest level, and we need an elite communicator and critical thinker to help lead our service delivery each day. If you are extremely organized, think fast on your feet, communicate clearly, and can juggle complex schedules while maintaining strong relationships—this might be the best professional fit you’ve ever found.

JOB RESPONSIBILITIES

The Service Operations Manager oversees the day-to-day service flow, ensures accurate scheduling, drives communication standards, and supports both customers and technicians with excellence.

Operational Scheduling & Workflow Management

• Build and load the service schedule 24–36 hours in advance with accurate customer, location, and contact details.
• Manage the preparation of parts for upcoming jobs, ensuring the next day’s jobs are parted-up by end of day.
• Sweep and resolve all open jobs daily—recycle, reschedule, and communicate updates in real time.
• Grade and invoice completed jobs daily

Communication & Coordination

• Maintain urgent customer response standards: 1-hour email replies, 10-minute call/text acknowledgment.
• Lead daily gameplan discussions with the team
• Provide daily alignment, encouragement, and clarity to technicians and customers

Financial & Documentation Accuracy

• Manage parts team to ensure parts purchases are logged, approved, and billed correctly.
• Review estimated jobs and 3rd-party portals daily; handle all disputes (“argues”) the same day they arise.
• Maintain and lead monthly team budgets

Team Leadership & Performance Management

• Hold weekly technician check-ins to review efficiency, hours, performance gaps, and improvements.
• Participate in monthly manager meetings reviewing KPIs, pricing, culture, wins/losses, and growth goals.
• Lead monthly team meetings with your department to align expectations and communication.
• Maintain strong customer-facing relationships

WHAT YOU NEED TO SUCCEED

• Extremely organized with exceptional follow-through and attention to detail.
• Fast and accurate computer skills ; quick mental processor with strong problem-solving instincts.
• Elite communication skills —clear, direct, consistent.
• Ability to manage multiple moving parts without losing accuracy or momentum.
• Strong leadership instincts and the ability to build trust with techs and customers.
• Experience in fleet maintenance, automotive, diesel, dispatch, or service operations is a major plus.

WHAT WE OFFER

• Competitive salary $100,000–$150,000+ per year depending on performance.
• Real advancement opportunities as we expand into new markets.
• High-ownership environment where you run your operations like a business.
• A family-owned culture with big-company growth and boots-on-the-ground leadership.

APPLY IF THIS SOUNDS LIKE YOU

You thrive in fast-moving environments. You are organized, accountable, and communicate like a true professional. You care about people and results. You want to lead a team in a company that rewards performance and ownership.

If you’re ready to help lead one of the fastest-growing fleet service companies in the region— we want to talk to you.

Fleet Advisor specializes in the on-site inspecting, servicing, and light repair of fleet vehicles. Our clients' fleets range from light pickup trucks/vans to medium/heavy duty diesel trucks.

Company Description

Fleet Advisor specializes in the on-site inspecting, servicing, and light repair of fleet vehicles. Our clients' fleets range from light pickup trucks/vans to medium/heavy duty diesel trucks.

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