Service Desk Support Specialist job at Global Channel Management Chattanooga, TN, US

Job Description

About the job Service Desk Support Specialist Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required Service Desk Support Specialist requires:

Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
COVID mandate
Associates Degree or equivalent, relevant work experience is required.
Experience 2 years of end-user technical and/or call center experience required
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Working knowledge of Windows Operating Systems required.
Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.

Service Desk Support Specialist duties:

User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM

Job Tags

Work experience placement, Work at office, Flexible hours, Shift work,

Similar Jobs

iBoost Talent

Picker/Packer Job at iBoost Talent

...applicants will receive first priority when positions open. Key Responsibilities Pick customer orders accurately from warehouse locations using pick lists and RF scanners Pack products securely following packing specifications and quality standards Verify order...

Progressive Roofing

Commercial Roofing Project Manager Job at Progressive Roofing

Join to apply for the Commercial Roofing Project Manager role at Progressive Roofing2 days ago Be among the first 25 applicantsJoin to apply for the Commercial Roofing Project Manager role at Progressive RoofingGet AI-powered advice on this job and more exclusive features...

Sport Clips

Hair Stylist Job at Sport Clips

...re hiring licensed stylists who love trends, teamwork, and helping clients look and feel amazing. What You'll Do: *Provide... ...+ commissions, tips, and bonuses. *Flexible Scheduling full-time and part-time positions available. *Paid Training we invest in your...

Intelligent Network & Communication Systems

Tier 2 IT Technician Job at Intelligent Network & Communication Systems

...technician will provide recommendations for hardware/software/networking changes and work with the client to make the transition seamless... ...you never know when the darts will start flying. Snacks and food. We fill up the fridge at least once a month with food, snacks...

The UPS Store #3062

Assistant Store Manager - The UPS Store Job at The UPS Store #3062

Assistant Store Manager - The UPS Store (Retail Customer Service & Operations)Location: Multiple openings across Nassau County, Long Island, NYPay Range: $40,000-$45,000/year (based on experience)Job Type: Full-timeSchedule: Morning, Afternoon, and Weekend shifts available...