Service Desk Support Specialist Job at Global Channel Management, Chattanooga, TN

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  • Global Channel Management
  • Chattanooga, TN

Job Description

About the job Service Desk Support Specialist Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required Service Desk Support Specialist requires:

  • Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
  • Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
  • COVID mandate
  • Associates Degree or equivalent, relevant work experience is required.
  • Experience 2 years of end-user technical and/or call center experience required
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Working knowledge of Windows Operating Systems required.
  • Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
  • Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties:
  • User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
  • Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM

Job Tags

Work experience placement, Work at office, Flexible hours, Shift work,

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