Service Advisor Job at VinFast US, California

TEEzTGJhK1RrSnp5Mi9aanJ0d25LampvQlE9PQ==
  • VinFast US
  • California

Job Description

Description

The Service Advisor will serve as the primary point of contact for our Service Center clients. The Service Advisor will be responsible for communicating and interacting with clients to deliver and exceed all client expectations.

Responsibilities & Key Activities

  • Greet customers offering an excellent customer experience at all steps of the service process
  • Consult with the technician team to appropriate service options where needed
  • Accurately document client concerns
  • Assess client needs accurately, performing the walk-around and write-up processes, ascertaining the primary concern through verbal interview and visual assessment Follow correct repair order documentation procedures
  • Explain all service options to clients, including time and cost estimates
  • Track all client vehicles through the maintenance and repair process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise perform final QC inspection before returning vehicle to customer
  • Invoice and collect payment
  • Develop rapport with clients leading to lasting relationships
  • Have a passion for sustainable transportation and changing the automotive industry

Req Number SER-25-00003

Position Requirements

Minimum Requirements

  • High School Diploma, GED or relevant work experience
  • 5+ years customer service experience
  • Excellent interpersonal skills
  • Compassionate and patient demeanor
  • Problem solving and creative thinking skills
  • General automotive knowledge a plus, or willingness to learn
  • Ability to explain complicated concepts to clients who may not be familiar with industry terminology
  • Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
  • Must possess a valid driver license

VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.The starting pay for this role is $45/hr.

About

About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.

VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

Job Tags

Full time, Work experience placement, Shift work,

Similar Jobs

SRS Consulting Inc

React & Node JS Full stack developer - Contract W2 Job at SRS Consulting Inc

 ...Role: Full Stack engineer (React & Node JS Full stack developer) Location: SanJose, CA (Hybrid) Contract W2 About: We are seeking an experienced React and Node JS to join our team. The candidate should have a strong knowledge of React Js and should be able... 

Walgreens

Pharmacy Manager: Sign-On Bonus and Relocation Available Job at Walgreens

 ...Job Summary: Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction...  ...to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials... 

Regional One Health

Healthcare Data Analyst Job at Regional One Health

 ...evaluate health systems and user needs. Gathers and analyzes healthcare data from multiple sources. Responsible for collecting, compiling,...  ...data related to organizational development, Healthcare, Data Analyst, Health, Analyst, Operations, Technology, Data Regional One Health

City of Columbus NE

Library assistant - public library Job at City of Columbus NE

 ...The City of Columbus has a current job opening and is accepting applications for the position of part-time Library Assistant. Pay Range is $15.51 - $20.96 per hour and offers offers prorated vacation, pension, and sick leave benefits. This position is responsible... 

NS2 Mission

Software and Systems Developer Job at NS2 Mission

View JobSoftware and Systems DeveloperFull TimeChantilly VA 20151 USAPosted 02/21/2025Job Descriptionback to topAre you ready...  ...containerization technologies like Docker.Required Skills and Experience:~Hands-on experience with application development using...