Job Summary
We are looking for a Clinical Specialist who will be responsible for supporting installation and case coverage using the navigated neurosurgical positioning robot (the System) developed by the company, which has been applied for premarket approval to the FDA on May 10th, 2024. This role involves collaborating with cross-functional teams, including Technical Support and Sales, to ensure customer satisfaction and drive sales of disposables and/or tools that are used with the System.
Responsibilities
· This is a field-based role. (travel required within the U.S)
· Acts as device specialist for the System during surgical procedures by ensuring all necessary equipment and products are available in hospitals.
· Ability to troubleshoot and provide customer service and education.
· Responds promptly and appropriately to technical inquiries by customers and colleagues.
· Maintains a working knowledge of competitor products.
· Educates and trains physicians, hospital personnel, and office staff on technical matters relating to the System.
· Ability to manage personal expenses and budget effectively.
· Follows all work/quality procedures to ensure quality system compliance and high-quality work.
Requirements and skills
· Associate degree with a minimum 4 years of clinical or medical sales experience;
or bachelors degree with a minimum of 2 years of clinical or medical sales experience.
· Preferably majored in health-care related field.
· Proven experience in scrub technician, RN, or medical device sales/clinical support role.
· 3+ years of clinical experience in Neurosurgery.
· Operating room experience, being familiar with operating room sterile protocols is required.
· Prior experience with image guided systems is a plus.
· Excellent communication skills to interact with the medical staff in hospitals.
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