Job Description

Position Overview:

We are seeking a proactive and customer-oriented individual to join our team. The ideal candidate will be responsible for responding to customer inquiries, assisting with online purchases, and promoting our products and services. This role also involves working with various teams to ensure an exceptional customer experience and contribute to the growth of our online sales.

Key Responsibilities:

• Handle customer inquiries promptly through inbound and outbound calls, emails, live chat, and other online platforms, providing accurate information about products, pricing, promotions, and order updates.
• Guide customers through the website, helping them complete online purchases and offering tailored product recommendations.
• Manage post-sale interactions, including order tracking, returns, exchanges, and ongoing product support.
• Collaborate with the marketing team to drive online sales through seasonal campaigns, special promotions, and email marketing efforts.
• Ensure product listings are up-to-date, accurate, and optimized for search engines (SEO).
• Use CRM software to maintain detailed records of customer interactions and sales activities.
• Analyze online sales trends to identify growth opportunities and areas for improvement.
• Provide valuable feedback to the merchandising team on customer preferences, inventory levels, and product demand.
• Stay up-to-date on product knowledge to provide customers with comprehensive information and assist them in making informed buying decisions.
• Work towards meeting monthly and quarterly sales targets and key performance indicators (KPIs).

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Prior experience in sales, account management, or e-commerce is highly desirable.
• Excellent communication skills and a customer-centric approach.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and familiar with CRM platforms (Salesforce, HubSpot, etc.).
• Ability to quickly grasp new product knowledge and services.
• Self-motivated with the ability to work independently and as part of a team.
• Positive attitude with strong problem-solving skills and a passion for delivering exceptional customer service.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Experience with online sales platforms (Shopify, Magento, etc.) is a plus.

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