RSW Passenger Service Agent Job at Swissport International AG, Fort Myers, FL

TEFqSmJhT1ZtNW45MS9aa3J0MGtJVG50QWc9PQ==
  • Swissport International AG
  • Fort Myers, FL

Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.?

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.?

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $17/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.


Your activities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at ?to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Swissport International AG

Job Tags

Holiday work, Full time, Work experience placement, Flexible hours,

Similar Jobs

Morgan Murphy Media

Paid Internship Job at Morgan Murphy Media

 ...About this opportunity: Are you a college student interested in broadcasting and/or journalism? We'd love to consider you for a paid internship in our Spokane newsroom. Interns will learn all aspects of our industry, from creating and telling stories on television to... 

Fresenius Medical Care

Inpatient Patient Care Technician - PCT II - Northside Atlanta Hospital Job at Fresenius Medical Care

PURPOSE AND SCOPE: Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for assigned patients in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation...

DrHouse, Inc.

Telemedicine-Physician Part-Time or Full-Time (MD or DO) Job at DrHouse, Inc.

 ...system for seamless documentation. Collaborate with a diverse team for holistic patient care. Stay updated on the latest in telemedicine and clinical guidelines. Qualifications: Part-Time OR Full-Time availability to accept virtual medical appointments from... 

Cityrow

Group Fitness Instructor Job at Cityrow

 ...NY! WHAT IT TAKES:Passion. Confidence. Personality. Energy.We are looking for trainers who are passionate about fitness and teaching. Our ideal candidate can entertain, motivate, instruct and demonstrate through a challenging 50-minute class while always... 

Rivian Automotive

Mba Job at Rivian Automotive

 ...About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge whats possible, never...