Job Description

Project REST is looking for a compassionate and dedicated Remote-Live Chat Agent to join our team in supporting victims of crime through effective communication and crisis intervention. In this role, you will engage with individuals reaching out for assistance via live chat, providing them with immediate support, information, and resources to aid in their recovery. Your empathetic approach and excellent communication skills will help create a safe and supportive online environment for those in need. As a Remote-Live Chat Agent, you will play a vital role in ensuring our clients feel heard and valued while helping them navigate challenging situations. If you are passionate about making a difference and have a knack for helping others through digital platforms, we would love to have you on board at Project REST.

Responsibilities

• Provide timely and empathetic support to clients via live chat
• Assess client needs and guide them to appropriate resources and services
• Document interactions and maintain accurate records of client communication
• Collaborate with team members to enhance service delivery and outcomes
• Stay informed about community resources and support services
• Participate in training sessions and team meetings as required
• Adhere to organizational policies and confidentiality standards

Requirements

• High school diploma or equivalent; relevant experience is preferred
• Previous experience in customer service or crisis intervention is a plus
• Strong written communication skills and attention to detail
• Ability to remain calm and empathetic in high-stress situations
• Proficient in using computer systems and live chat software
• Strong problem-solving skills and ability to handle multiple tasks
• Flexible schedule, with availability to work various shifts, including evenings and weekends

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home

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