Remote Customer Success Manager (UK&I) Job at Medallia, Remote

THcvUGJxS1NsNXo5Mi9wZ3JkOGxKalBxQUE9PQ==
  • Medallia
  • Remote

Job Description

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

Are you known as an inspirational person? Are you driven to make your customers wildly successful? Is working with industry leaders something that excites you? If you answer Yes to all those questions than this is a role for you. As a Customer Success Manager you will manage the client relationship throughout the customer life cycle. You will oversee a defined list of accounts and be responsible for the holistic health of the customer by facilitating strategic direction setting, partnering with sales, professional services, product and marketing. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite.

Internally across Medallia, you will proactively build relationships and bring the best of what Medallia has to offer to our clients (e.g., new product, process innovation, research and insights). In addition, you will reactively resolve any and all client conflicts by escalating and driving a sense of urgency where and when necessary.

Expected Outcomes:

Customer Success: measured by adoption and value realization of Medallia’s product suite and services, published case studies, participation in webinars and conferences, and overall client NPS
Medallia Success: measured by financial performance of your accounts, renewal and expansion

This role is a 12 month maternity leave contract 

Responsibilities

  • Contact and start developing relationships with your customers
  • Track and assess account health
  • Formulate an action plan to manage goals, challenges, risks and growth opportunities
  • Build trusted advisor relationships with key decision makers at your customers
  • Execute on your action plan per customer
  • Collaborate cross functionality with internal Medallia teams (e.g., Sales, Marketing, Product, Services, etc.) to drive a long-term healthy customer program
  • Ensure timely and accurate customer health updates (StrikeDeck, SalesForce.com)
  • Own forecasting and prioritization for customer success amongst your assigned accounts
  • Represent the voice of the customer and employee in leadership meetings
  • Create reference-able customers (case studies, reference calls, speaking engagements)

Qualifications

Minimum Qualifications

  • 3+ years of customer-facing experience in a CSM function, account management, consulting, or client service role
  • Experience working with SaaS solutions and managing recurring revenue
  • Willingness to travel, to be determined by client needs and individual’s geographic location and abilities

Preferred Qualifications

  • Excellent account leadership, management and coordination skills with a bias for action
  • Proficient in building and delivering compelling proposals and presentations via the GSuite set of products
  • Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
  • Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels
  • Ability to handle challenging customers or situations and drive to mutually agreeable outcomes
  • Ability to execute commercial transactions (pitching, negotiating, closing)

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Jobicy job ID: 116589

Job Tags

Remote job, Full time, Contract work, Local area,

Similar Jobs

Achievements ABA Therapy GA

Registered Behavior Technician (RBT) Job at Achievements ABA Therapy GA

 ...Make a Difference as a Registered Behavior Technician (RBT) Are you passionate about helping children and families reach their full potential? Achievements ABA Therapy is seeking a dedicated Registered Behavior Technician (RBT) who thrives in a positive, supportive,... 

Interco

Paid Internship - Business Development Intern (Fall '25) Job at Interco

 ...This internship is open to Local Students only As a matter of company policy, Interco does not sponsor employment visas or hire from out of the USA nor does the company sponsorcandidates who do not currently reside within the USAwithout an existing H-1B visa.... 

Yochana

Desktop Support Analyst(Local to Frisco TX) Job at Yochana

 ...Role: Associate Desktop Support Location: Frisco, Texas(Onsite) Job Type: Contract Interview process: Telephonic/ Web Ex Job Description: Single point of contact for end user to receive support and maintenance for computers and network system Ensure... 

Intermountain Health

Registered Nurse Oncology Infusion Job at Intermountain Health

 ...Registered Nurse Oncology Infusion at Intermountain Health summary: The Registered Nurse (RN) in Oncology Infusion is responsible for assessing, planning, implementing, and evaluating patient care while ensuring compassionate communication and collaboration with the... 

Russell Tobin

Maintenance Technician - 1st, 2nd, and 3rd Shift Job at Russell Tobin

 ...Job Title: Maintenance Technician (1st Shift/ 2nd Shift/3rd Shift) Location: Oak Creek, WI 53154 USA Job Pay Rate: $39.00$42.00/hr. + shift premium for 2nd & 3rd shifts. Job Type: Permanent Schedule Notes: (1st 6:30am 3:00pm, 2nd 2:30pm 11:00pm...