Job Description

Blush is a fast-growing, high-end matchmaking company seeking a strategic, people-focused, and results-driven Project Manager to guide our dynamic team of matchmakers and lead cross-functional projects that enhance team operations, client experience, and overall efficiency. This full-time, remote position will oversee a team of 15 full-time and 20 part-time matchmakers while also taking the lead on critical internal initiatives that drive scalable growth and operational excellence.

If you're an experienced people leader who thrives in/ project management, team development, and process optimization—this is your opportunity to make a meaningful impact in a people-first, emotionally rewarding industry.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and support a distributed team of 35+ matchmakers, ensuring high performance, accountability, and alignment with company values.
• Manage team workflows, daily operations, and individual matchmaker performance—creating structure and consistency across the team.
• Set clear expectations and KPIs, track progress, and provide regular performance feedback.
• Hold weekly check-ins, one-on-ones, and team meetings to keep communication fluid, morale high, and goals on track.
• Serve as the go-to resource for conflict resolution, client escalations, and team-related challenges.
• Collaborate with executive leadership on hiring, training, and onboarding new matchmakers.
• Foster a supportive, motivated culture rooted in high standards, empathy, and excellence.

Project Management & Operational Strategy

• Act as the project lead on internal initiatives aimed at improving team efficiency, training systems, client experience, and technology workflows.
• Develop and manage project plans—including timelines, task assignments, milestones, and deliverables—for cross-functional team initiatives.
• Coordinate with other departments (e.g., product, marketing, client success) to align matchmaking team objectives with broader company goals.
• Identify and implement process improvements to enhance scalability, communication, and operational excellence.
• Monitor team bandwidth and workload distribution, using project management tools to track resources and ensure balanced execution.
• Report regularly to leadership on project progress, team productivity, and performance metrics.

What We’re Looking For

• 3+ years managing many projects at one time 
• 3+ years of experience managing a team of at least 10 people—remote team leadership strongly preferred.
• 2+ years of experience in project management, operations, or process improvement (formal PM experience or certification a plus).
• Experience training and developing staff in performance-driven environments.
• Proven ability to lead with emotional intelligence, clarity, and accountability.
• Excellent communication and interpersonal skills—you know how to inspire, support, and course-correct with care and confidence.
• Highly organized and deadline-driven, with strong prioritization and multitasking abilities.
• Comfortable working in a fast-paced, emotionally nuanced, client-centric environment.
• Background in matchmaking, recruiting, luxury services, or people-focused industries is a plus—but not required.
• Familiarity with project management tools like Asana, ClickUp, or Trello is a bonus.

Perks & Benefits

• Full-time salary of $75,000
• Full health benefits package
• Opportunity to lead a mission-driven, people-first team
• Work with a high-performing, supportive, and fast-growing organization

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