Overview The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient's training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient's insurance as well as Tactile's requirements. Responsibilities Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session Contact patients within service levels expectations to schedule and complete trainings and demonstrations Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient's individual needs (utilize adaptive technique when needed) Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration Review, complete and submit required paperwork with patient and answer questions Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements Identify, escalat, and communicate problems, questions, or additional patient support needs to appropriate department for follow up Effectively use translation tools for patients where English is not their first language Meet or exceed established performance expectations Maintain compliance with all appropriate regulatory requirements including HIPAA Travel up to 80% within assigned territory Other duties as assigned Qualifications Education & Experience Bachelor's Degree or equivalent work experience 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role Health related certification Medical device or healthcare industry experience Knowledge & Skills Ability to lift 20 pounds on a regular basis Ability to work remotely and travel to patients in a home, clinic or virtual environment Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams Strong interpersonal communication skills including the ability to empathize with patients and caregivers Strong critical thinking and decision-making skills in healthcare related situations High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience Skilled in teaching others Ability to stay focused and organized to complete assigned tasks Technology savvy to efficiently complete paperwork, update records and communicate progress Ability to be self-directed and work independently to overachieve results Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
...Job Title Supervise University's solid waste and recycling activities in accordance with New York City Code; train recycling staff, assign work to and monitor staff performance. Serve as liaison with University's janitorial contractor to advise on waste handling procedures...
...Description: WESTSIDE IS LOOKING FOR NURSES! $5,000 SIGN ON BONUS! LOAN REPAYMENT PROGRAM AVAILABLE! JOIN A CARING, DEDICATED NURSING TEAM MAKING A DIFFERENCE... ...without regard to ability to pay. The Ambulatory Care Nurse (RN) is an on-site nurse RN serving...
...Retail Banking Sales & Service Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.... ...credit history evaluation will be required for this position as well as restrictions on performing in a real estate agent capacity....
A Day in the Life at Option Care Health Extraordinary Careers. Endless Possibilities. With the nations largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion...
...Assemble housing components such as wall panels using drills, torque wrenches, and other hand tools. Work with sheet metal to fabricate precise and durable assemblies. Operate cutting torches, manual plasma cutters, buffers, and grinders as needed. Maintain a...