PATIENT ADVOCATE Job at Beacon Orthopaedic Partners MSO LLC, Cincinnati, OH

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  • Beacon Orthopaedic Partners MSO LLC
  • Cincinnati, OH

Job Description

Job Description

Job Description

PATIENT ADVOCATE - Revenue Cycle/Clinic

Full-Time: Monday through Friday

Monday -Thursday 8-5 Friday 8-4

Department: Revenue Cycle/Clinic

Location : Sharonville
Responsible To: Clinic Manager

Position Summary:
Provides financial counseling to all patients concerning anticipated patient balances for scheduled procedures at Clinic and/or ASC. Reviews patients accounts.


Position Responsibilities/Standards:

General

  • Attend department, clinic or company meetings as required
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
  • Consistently work in a positive and cooperative manner with fellow staff members.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Attend required annual in-service programs.
  • Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor

Specific Duties

  • Patient Financial Counseling
    • Provide patient with counseling to help them understand their financial responsibility prior to and/or post procedure. Provide them with payment options to help them meet their financial obligations. Assist patients with account questions.
    • Support for Billing Call Center, Patient Account Reps
    • Inform patient of their payment options including budget plan, care credit, credit card, cash, check etc. that best fits the patient’s need.
    • Setup new budget/payment plans.
    • Review and process patient hardship applications
  • Pre-Collect
    • Prepare estimates for all procedures, notify patient of financial responsibility, and collect payment prior to procedure.
  • Resolve Patient Credit balance / Unapplied payments:
    • Review patient credit balance, distribute unapplied pre-collect to corresponding encounters and initiate request for patient refunds
  • Appointment Prep
    • Self-Pay
    • Large balance (ASC and Clinic)
    • Delinquent Budgets
  • Bad Debt Review for overdue/delinquent patient balance
    • Review past due patient balance to determine accounts that need forward to external collection agency.
    • Review delinquent budget plan and reach out to patient to resolve issues.
  • Act as liaison between billing personnel, physician, and patients.

Additional Duties

  • Maintains patient confidentiality standards for both medical and financial information.
  • Communicates patient information to assure confidentiality (includes proper documentation, discussing patient information with other staff in an appropriate environment and documents patient’s or family’s response to teaching interventions)
  • Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment (maintains confidentiality, fosters positive and professional environment, diffuses/resolves conflicts through communication, accepts constructive criticism and gives suggestions in a professional manner, considers age specific needs in communication.)
  • Effective communication (internally and externally) to ensure proper handling of the patient’s account. Excellent communication skills are required when dealing with the patient or patient’s family
  • Ability to review all patient account information in systems and explain to patient in a concise manner
  • Keeps job related skills current through facility and other training programs.
  • Participates in any facility compliance program.
  • Participates in loss prevention by protecting company assets and maintaining a safe environment.
  • Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
  • Adheres to facility standards of business conduct.


Education/Experience Required:

  • High school diploma or equivalent.
  • Medical office financial counseling, collections, or billing experience
  • Must be self-directed and able to work with minimal direction.
  • Must be detail oriented with good organization skills and able to maintain accuracy while meeting daily deadlines.
  • Ability to organize time well.
  • Effective communication skills, both oral and written.
  • Able to work well with numbers.
  • Effective positive interpersonal and customer relation skills via telephone and face-to-face interaction.


Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.

Job Tags

Full time, Flexible hours, Monday to Friday,

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