Job Description
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family. This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
*Description:*
The Patient Access Associate will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The Patient Access Associate assists in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. The Patient Access Associate practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
*Qualifications:*
High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or experience required. Additional Qualifications: For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self motivated, and encourages others. Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed. For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. Knowledge of medical terminology.
*Benefits:*
We take great pride in offering flexible scheduling options to accommodate the diverse and dynamic needs of our employees. Onsite Childcare at any of Baptist Health’s Early Learning Centers, Wellness Advantage, Baptist Health’s comprehensive program of fitness and wellness services, Baptist Health Market, a 24-hour online store for Baptist employees where you can buy household items at a discount, Paid Parental Benefit, Adoption Benefit of up to $10,000 per child, Access to LifeWorks, Baptist’s employee assistance program for everyday needs, Pastoral Care Services, Lactation Services and Public Transportation Benefit
As part of our culture of caring, we invest in various ways to help you thrive. Our goal is to support your overall well-being, just as we do for the patients we are privileged to serve. We are committed to providing some of the most generous benefits in the industry. Including, but not limited to: Team bonuses, Employee of the month, quarter, and year Service Awards, Retirement plans with matched contributions of up to 4%, PTO Cash-Outs, Scholarship Programs/Tuition Reimbursement, Employee Referral Program, Leave Sharing, SoFi Student Loan Refinancing, Free Life Insurance, Dependent Life Insurance, Career Counseling, Group Legal Services, Work-Life Integration
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* 403(b)
* Adoption assistance
* Dental insurance
* Employee assistance program
* Employee discount
* Free parking
* Health insurance
* Life insurance
* Opportunities for advancement
* Paid time off
* Pet insurance
* Retirement plan
* Vision insurance
Schedule:
* Day shift
Ability to Relocate:
* Key West, FL 33040: Relocate before starting work (Required)
Work Location: In person
Job Tags
Full time, Relocation, Flexible hours, Day shift,