Job Description
Part-Time Remote Contact Center Representative
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part-time remote Contact Center Representatives!
Critical Position Requirements:
- Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
- Must be able to provide their own equipment (see below for requirements).
- Must have a distraction free workspace that is free from background noise and interruptions.
- Starting pay is $16.50/hour!
Work From Home Requirements:
- Personal computer or laptop with Windows 11. Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.
- High Speed Internet that meets the below requirements:
- Download Speed = 25 Mbps or higher
- Upload Speed = 10 Mbps or higher
- Ping = 50 ms or lower
- Jitter = 20 ms or lower
- Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)
- USB wired headset
- Webcam
- Cell phone capable of downloading app for multifactor authentication and receiving push notifications
- Dedicated workspace free from background noise and interruptions
Essential Activities:
- Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
- Accurately enters claim data into our production systems while on a live phone call.
- Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
- Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
- Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
- Utilizes systems and resources provided to enhance the overall customer experience.
- Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
- Other duties assigned by leadership.
Professional Requirements:
- Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
- Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
- The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.
- The ability to read and utilize provided scripting in a conversational and timely manner.
- Demonstrates a high level of empathy and integrity by always doing the right thing.
- Has an upbeat personality and can show an authentic willingness to assist our customers.
- Previous experience working in a contact center or other customer service role.
- 16+ years of age.
- High School Diploma or equivalent, or actively enrolled.
What You'll Get:
- Pay is $16.50/hour and offers bonus opportunities.
- A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
- Weekly pay checks!
- Up to $5,250 in tuition reimbursement per year.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth, and life offerings at
Safelite
Job Tags
Weekly pay, Full time, Part time, Work at office, Work from home,