The Housing Company is a full service development and property management company. Our property managers provide exceptional management of tax credit and HUD properties in its own portfolio as well as for third party owners.
We are looking for enthusiastic candidates to join our team as Online Chat Support Representatives. This role places you at the forefront of our customer support, handling inquiries via email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service.
Experience is not required for this position as we offer thorough training to ensure you are well-prepared. However, strong written communication skills are crucial. We provide flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Join us and contribute positively to our customers’ experiences!
Responsibilities
• Express genuine empathy and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• Able to keep up with multiple chats at a time
• Accurately document all required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate time frame
• Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
Requirements
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know when to use the lingo
• Previous work from home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• Must have a High School Diploma or equivalent
Benefits
• Full Benefits
• 100% remote work
• Flexible work schedule with option to work from home
• Weekly pay and performance-based monthly bonuses
...ambitious, reliable individuals who have an interest in embarking on an career in the exciting, challenging and rewarding field of real estate appraisal. NO PREVIOUS EXPERIENCE REQUIRED. Those selected will receive extensive and comprehensive training. Applicants must have a...
...patients as we would care for our own families! Do you value the time you spend with your patients? Is it important to you that every patient... ...care they deserve. After-Hours Hospice RNs are salaried part-time to cover on call after-hours from 8am to 8pm Saturday and 8am...
...nights or weekend work, a climate controlled environment, all the benefits and a friendly atmosphere? We've got you covered! Manufacturer in Brevard is seeking energetic and dependable people for Production. Employees gain skills in various roles within the production...
...Job Description We are looking for a customer-focused Host to join our team! You will be welcoming guests, seating them in the restaurant, and helping ensure they enjoy an exceptional dining experience. You are a natural people person who can quickly build rapport...
...Chief Marketing Officer (CMO) About the Company Innovative biopharmaceutical company Industry Pharmaceuticals Type Privately Held About the Role The Company is seeking a Chief Medical Officer (CMO) to provide strategic and operational leadership...