Job Description

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About the Company

Seeking an experienced Computer Network Support Specialist to join our customer's Information Technology team. This is a critical IT role supporting enterprise users, infrastructure, and technical operations. The ideal candidate will have strong troubleshooting skills, experience in fast-paced environments, and the ability to serve as an escalation point for complex issues.

About the Role

This role involves providing advanced support for various IT systems and ensuring smooth technical operations.

Responsibilities

• Provide advanced support for desktops, laptops, mobile devices, software, and network systems.
• Serve as an escalation resource for complex technical problems, including hardware and network troubleshooting.
• Monitor, maintain, and improve IT systems including servers, network devices, and communications infrastructure.
• Install, configure, and support network cabling, including Ethernet and fiber optics.
• Participate in IT projects such as system upgrades, migrations, and security initiatives.
• Assist with backups, disaster recovery procedures, and IT asset management.
• Respond to help-desk tickets and provide exceptional customer service to internal users.
• Document technical procedures, troubleshooting steps, and process improvements.
• Maintain security standards through patching, updates, and best practices.
• Participate in on-call rotation and support occasional after-hours maintenance or emergency needs.

Qualifications

• 3+ years of experience in IT support within an enterprise or multi-site environment.
• Strong knowledge of Windows OS, networking fundamentals, and troubleshooting methodologies.
• Experience supporting mobile devices, printers, peripherals, and remote users.
• Ability to diagnose recurring issues and perform root cause analysis.
• Strong communication and customer service skills.
• Ability to work independently as well as part of a team in a fast-paced setting.

Required Skills

• Strong troubleshooting skills.
• Experience in fast-paced environments.
• Ability to serve as an escalation point for complex issues.

Preferred Skills

• CompTIA A+, Network+, or Security+.
• Microsoft Certified Desktop Support Technician (MCDST).
• CCNA or equivalent networking certification.
• ITIL Foundation.
• Experience with Microsoft 365 or cloud-based systems.

On-site role with interaction across multiple departments. Must be able to lift up to 40 lbs when handling IT equipment. Ability to work in server rooms, wiring closets, and similar environments. Reliable transportation required.

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