Job Description

Description

Leidos is seeking an experienced leader to oversee mission engineering and operational support at Goddard Space Flight Center. The Mission Services Manager is a vital position responsible for overseeing the NASA planning and real-time execution of mission operations. This experienced manager directs a team of Engineers and Communications Operators to ensure that the mission meets its goals, requirements, and deadlines.

The ideal candidate for this role possesses strong leadership skills and has experience in leading teams in complex environments. They should also have excellent organizational skills, including the ability to track progress and meet objectives.

Primary Responsibilities:

This role demands a dynamic leader ready for change and capable of operating within a complex environment. The successful candidate will provide crucial support to the AEGIS Enterprise Services Director, driving the development and successful launch of a comprehensive Enterprise approach structure that aligns with customer strategy and goals. 
• The Mission Services Manager will use their expertise to assist in the design and implementation of the Incident, Problem, and Change Management structure within the Operations environment and across various service areas.

• Collaborate with various stakeholders to translate customer and business needs into a strong learning strategy across the Enterprise.

• Oversee the development of detailed learning tasks tailored to the organizational structure.

• Lead a team of professionals and work closely with cross-functional teams to ensure effective incident management, problem resolution, and availability of critical systems and services.

• This is a strategic leadership role, where you will play a crucial part in establishing and maintaining robust incident and problem management processes to minimize the impact of incidents and optimize service availability.

• Establish escalation procedures, manage critical incidents, and implement continuous improvement initiatives.

• Problem Management: Partner with Service Line Leadership to enhance the problem management practice, driving the identification, analysis, and resolution of underlying problems to prevent recurrence of incidents.

• Process Development: Develop and refine incident, problem, and availability management processes, frameworks, and best practices.

• Team Leadership: Lead and mentor a team of incident, problem, and availability management professionals, providing guidance, support, and professional development opportunities.

• Continuous Improvement: Drive a culture of continuous improvement by identifying opportunities to enhance incident, problem, and availability management practices.

• Collaborate with telecommunication carriers, suppliers, and other NASA service providers to ensure Incident, problem, and availability management processes are integrated consistently. 

Basic Qualifications:

• Typically requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.
• Requires broad management and leadership knowledge to lead project or operations teams. Typically has advanced knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the function.
• Experience with the Incident, Change, and Problem Management service management systems.
• Attention to detail and ability to handle crisis situations. 
• Ability to apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
• Ability to work as part of a team which may be virtual, global, and/or multi-functional.
• Strong interpersonal communications skills with both peers and customers.
• Strong leadership skills
• Solid technical background in IT operations.

Clearance:

• Secret clearance (required) 

• Potential for Telework (if any):

• There is some potential for telework (up to 2 days per week)

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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