Job Description

Job Description

Job Description

The Part-time MIA Passenger Service Agent is based out of the MIA Airport and must be local to this work location. This position will be required to work 20-30 hours per week in 4 hour shifts supporting a daily flight from MIA.

This position has the following responsibilities:

• Greeting passengers and checking their tickets and passports against the passenger list using computerized systems.
• Inquiring about security questions, allocating seats and giving out boarding cards and luggage labels.
• Weighing luggage and charging the passenger extra if the luggage is overweight.
• Directing passengers through security and departures procedures.
• Giving flight information and directing passengers to departure gates.
• Managing issues from delayed, cancelled or missed flights.
• Checking boarding passes at the departure gate.
• Escorting people who require assistance and unaccompanied children to and from flight gates.
• Making announcements on the public address system regarding flight information.
• Oversee the departure and arrivals of passengers, ensuring they are in compliance with all company policies, laws, and regulations.
• Provide excellent customer service to passengers.
• Any other task required to support the operation as assigned.

In addition, candidates must meet the following criteria:

• Must be 18 years of age and have a high school diploma, GED or equivalent work experience.
• Basic Computer Skills.
• Must be able to pass all pre-employment testing to include drug testing and a physical.
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variables shifts including weekends and holidays.
• Position may have to deal with long queues.
• Position may be based at a desk or moving around the airport.
• Position will have to wear a uniform.
• It can be a busy and sometimes stressful environment.

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