Job Description

Overview:
Serves as a Medical Interpreter while providing language assistance services for the Limited English Proficient (LEP) individual in order to facilitate accurate, effective and efficient communication during the assessment and delivery of healthcare services. The Medical Interpreter will also serve the organization by promoting awareness about the language and cultural needs of the LEP individual. Works flexible hours to meet system needs. Performs other duties as assigned.

Responsibilities:

Essential Duties and Responsibilities

• Precisely and accurately interprets the exchange of information, including critical medical information, from English to the target language.
• Provides medical interpretation in an ethical and professional manner in compliance with Mercyhealth's code of conduct and Mercyhealth's Interpreter Code of Ethics and Standards of Practice.
• Develops, implements, coordinates and evaluates Mercyhealth processes and systems, in relation to communication opportunities and barriers for the LEP population.
• Computer Skills- knowledge and navigation of the computer and laptop systems used including the EMR software, Email software, Internet, and Social Media.
• Interprets accurately, efficiently and effectively using various methods of interpreting i.e. Video Remote Interpreting- VRI, Over the Phone Interpreting- OPI and In Person Interpreting
• Assists in translating text from English to the target language; may translate patient education information as specifically requested.
• Provides vital document and marketing materials translation and maintains records of documents translated.
• Knowledge of and supports system and regulatory policies (TJC, Civil Rights), procedures, and programs particular to interpretive services and Limited English Proficient (LEP) individuals.
• Serves as a resource for Mercyhealth related to the services the department offers.
• Serves as a resource to address and resolve any interpreter services issues.
• Provides in-service education about interpreter services to other Mercyhealth providers.
• Supports cultural competence and special needs including LEP.
• Completes ongoing independent education of medical terminology, conditions, diagnosis, treatments, procedures, tests, etc. in English and the target language
• Supports budget effectiveness for LEP services.
• Serves as a Liaison to community agencies and businesses for interpretive services.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Graduate of High School or equivalent
Associate Degree preferred
Fluent in the relevant foreign language
Two years healthcare experience preferred
Current knowledge of medical terminology, procedures and health care conditions

Proof of qualification

We require candidates to provide proof of successful completion of a bilingual fluency assessment or any similar qualifying test as part of the application process. Based on the candidates previous job-related experience, we may offer to cover the cost of the required assessment if there is no proof offered at the time of application.

or

Certification and Licensure

Certification in one of the following:
National Board of Certified Medical Interpreters -NBCMI
Certification for Health Care Interpreters -CCHI
National Certification for Health Care Interpreters- CIHC

Skills and Abilities
Excellent interpretive skills including medical interpretation.
Excellent interpersonal/communication and conflict resolution skills.
Excellent verbal and written communication skills.

Proficiency in Medical Terminology
Awareness and sensitivity to cultural differences
Attention to Detail
Proficiency in Document Translation
Bilingual Fluency
Ability to problem solve and work with minimal supervision.

Special Physical Demands

While performing the duties of this Job, the partner is regularly required to sit and talk or hear. The partner is frequently required to use hands and fingers to handle or feel. The partner is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and ability to adjust focus.

Level of Supervision

Some independent judgment is required when addressing complaints and resolving problems; partner adherence to annual education requirements.

Supervises

N/A

Mercyhealth

Job Tags

Remote job, Flexible hours,

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