UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I - Call Center. This role will work Monday - Friday 8 am - 4:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.
This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.
**Responsibilities:**
+ Follows OSHA recommendations regarding housekeeping duties.
+ Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
+ Documents appropriately.
+ Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
+ Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
+ Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
+ Handles the emails from patients and the responses back from the providers.
+ Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
+ Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
+ Handles incoming and outgoing faxes to and from facilities and pharmacies.
+ Graduate of an approved medical assisting program.
+ Six months related experience preferred.
+ Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.
+ Must have the ability to relay information to co-workers and physicians **Licensure, Certifications, and Clearances:**
+ Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
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