Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Managing Director, Flight Ops & Crew Technology, (MDFOCT), is responsible for the strategic oversight, successful implementation, and support of some of key technologies used by our Pilots, Crew Schedulers, Flight Attendants and other team members. The MDFOCT will partner with the product management team to envision and engineer unrivaled digital products that drive a more reliable and profitable airline. The MDFOCT will be responsible to complete the implementation of the Pilot Contract, the successful transformation of each products in the context of the overall IT Transformation. The MDFOCT will report to the VP, Airline Operations Technology.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for the following products in the existing AA IT Taxonomy: Ballot and Trading, Crew Management Experience, Day of Operations, Pilot Experience, Crew Compensation, Crew Shared Services
• Works directly with our business partners (Product management and business leadership) to develop new and creative ways to improve operational performance. Assists them in identifying and interpreting technical solutions and risks.
• Develops new services and applications or enhances existing ones to better serve our customers and end users.
• Accountable for the resiliency and security aspects of all the technology developed by their team according to the established AA IT Standards.
• Creates and fosters high-performing teams that excel technically and are accountable for the products and processes they oversee
• Fosters a workplace so that all team members feel they belong. Lead by example and develop cultural competencies by engaging in our communities. 
• Leverages critical relationships across the company to ensure work is being completed with the highest possible quality and within the desired timeframe
• Stays current on emerging technologies, hardware, and software relevant to the industry,
• Responds to and manages incidents affecting owned products 24x7

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor’s Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training; Advanced Degree preferred.
• 10 years of leadership experience, with 7 years as a leader within the technology space
• Experience leading a team of more than 100 people across multiple time zones
• 10 years of relevant IT experience in software development

Preferred Qualifications- Education & Prior Job Experience

• Familiarity with airline operations and tools is a plus

Skills, Licenses & Certifications

• Demonstrates experience as a successful technical delivery leader with business acumen and a product mindset
• Demonstrates understanding of emerging technology trends relevant to the transportation industry
• Demonstrates understanding and strong experience leading Agile and DevOps development best practices
• Proven track record of delivering business capabilities without compromising IT hygiene (EOSL, patching, Disaster Recovery compliance, technical debt)
• Proven track record in delivering and supporting highly scaling, business-critical services and applications
• Proven ability in building and maintaining high-performing teams who consistently deliver
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Exceptional problem-solving, analytical, and critical thinking ability
• Demonstrated outstanding project management, organizational, and time management skills
• Excellent communication and presentation skills, with the ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Ability and willingness to address issues in a 24x7 operations environment
• Believes in and promotes the American Airlines five leadership attributes:
  • • • Caring – We care about all team members.
      • Collaboration – We succeed as a team.
      • Development – We build future leaders.
      • Results – We drive to be the best.
      • Future – We continually challenge the status quo.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Contract work, Remote job, Flexible hours,

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