Job Description

Job Description

Join our expanding team at Pure Solutions LLC and be a part of transforming how businesses approach innovative solutions and operational efficiency. Our cutting-edge services and tailored strategies empower clients to optimize their operations, enabling them to focus more on growing their businesses. With a diverse range of clients across multiple industries, we are committed to providing expert support to ensure their continued success. At Pure Solutions LLC, we believe in delivering value through careful attention to detail, effective communication, and an unwavering commitment to excellence. As a dynamic company, we are always evolving, offering a variety of services to modernize how businesses operate. We are seeking talented, driven individuals to join our passionate team as we continue our mission of helping businesses thrive.

About the Position

The Live Chat Support role at Pure Solutions LLC is responsible for delivering real-time assistance to our clients, addressing their operational and service-related needs through live chat, email, and other communication channels. As a key member of our support team, you will troubleshoot issues, provide solutions, and ensure a smooth, efficient experience for clients using our services.
The ideal candidate is proactive, self-driven, and excels in a fast-paced, team-oriented environment. Strong written communication skills and prior experience in customer-facing roles are essential. Familiarity with live chat platforms such as Intercom or similar tools is highly preferred.

You Should Have

• At least 1 year of experience in a customer-facing role

• Strong written and verbal communication skills

• Experience in live chat support is preferred, but not required

• Patience and empathy when assisting clients with their concerns

• Ability to quickly adapt and handle multiple tasks effectively

• Strong eagerness to learn and help clients succeed

• Positive attitude, strong teamwork, and a collaborative mindset

• Experience in tech or start-up environments is a bonus, but not essential

Benefits

Suitable matching 401(k) plan.

Medical Insurance.

Salary advance & Employee loan for qualified employees.

This version is designed to focus on the responsibilities of the role while aligning it with a work-from-home environment, without explicitly mentioning remote work. It emphasizes the coordination, communication, and organizational skills needed while maintaining flexibility in a home office setting.

Pure Solutions LLC is an equal opportunity employer dedicated to promoting a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We are committed to maintaining a work environment free from discrimination, harassment, and retaliation. Our policy ensures equal employment opportunities for all applicants in accordance with applicable laws and regulations. If you require accommodations during the application or interview process, please let us know, and we will make every effort to accommodate your needs.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position to [email address] with the subject line “Live Chat Support Application - [Your Name].”

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Job Tags

Remote job, Home office,

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