Job Description

• Respond to customer inquiries through live chat and email in a timely, professional manner.
• Assist customers with product information, troubleshooting, and order support.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document all interactions and feedback accurately in the system.
• Collaborate with team members to improve the overall customer experience.
• Meet or exceed response time and satisfaction targets.

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Prior experience in customer service, preferably in live chat or online support.
• Excellent written communication skills and attention to detail.
• Ability to multitask and manage time effectively in a remote setting.
• Reliable internet connection and a quiet work environment.

• Full-time, remote position.
• Competitive salary and performance bonuses.
• Paid training and career growth opportunities.
• Supportive and collaborative remote team culture

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