IT Depot Support Technician Job at A3 Solutions, Inc., Columbus, OH

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  • A3 Solutions, Inc.
  • Columbus, OH

Job Description

Depot Support Technician

Full-time

100% Onsite support

Essential duties for the position include, but are not limited to the following:

  • Hardware Inventory Management ensuring stock levels are constantly monitored.
  • Hardware request and receipt through our internal ordering system.
  • Actively monitoring the ticket queue and managing requests through to completion.
  • Housekeeping on IT rooms.
  • Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
  • Supports hardware decommissioning events.
  • Supports Business moves / changes – ensure involvement in early stages of planning.
  • Managing escalations through to conclusion.
  • Manage client expectations.
  • Setup and installation of Temporary training rooms / Office wide events - Expo's.
  • Comms room patching.
  • Supports work from home hardware requests.
  • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
  • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
  • Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
  • Work across lines of service to ensure a coordinated approach to providing support for the customer.
  • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
  • Perform basic troubleshooting, system upgrades and replacements for employees.
  • Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
  • Evaluate user requests and requirements and recommend effective technological solutions.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
  • Will be required to work outside business hours and participate in additional weekend work.
  • Image/re-image computers, configure IP phones and mobile phones.

JOB REQUIREMENTS/QUALIFICATIONS:

  • Proven ability to work independently with little supervision as well as in a team environment.
  • Excellent communication, interpersonal and customer care skills.
  • Ability to work well under pressure and to tight timescales.
  • Strong organizational and problem-solving skills.
  • Knowledge of Windows operating system, applications, and computer hardware.
  • Interacting with other support groups across multiple platforms.
  • Experience using a help desk call management system.
  • Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
  • Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
  • Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line).
  • Experience in the financial industry.
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies.
  • Focus on customer service.

Job Tags

Full time, Temporary work, Local area, Work from home,

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