Job Description
Job Summary:
As an HVAC Dispatcher, you will play a crucial role in ensuring the smooth operation of our HVAC service department. Your primary responsibility will be to efficiently schedule and dispatch service technicians to customer locations, maintain communication between technicians and customers, and ensure timely resolution of service requests. Your ability to multitask, prioritize, and communicate effectively will be essential in this role.
Responsibilities:
This position is the air traffic controller of our HVAC service vertical. Multi-tasking, busy position that works closely with the Service Manager and other team members.
Phones
Setting up new customers in database (CRM) for service and or preventative maintenance
Dispatching 4 techs
Assist with quoting service
Warranty part research and processing
PO Assignment
PO Invoice/statement matching back to job for job costing
Payment processing
Reconcile service payments
Hours 7-430
One week a month of phone on call rotation – 430pm-830pm Monday - Friday and Saturday -Sunday
Benefits:
· 7 paid holidays
· Two weeks vacation
· Up to $200 per month toward medical insurance
· 401K with matching up to 4%
· Paid frequency - weekly or by weekly, employee choice
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