Hotel Guest Service Agent Job at Mainstay Suites, Port Arthur, TX

SVFuSlphbVVsNUgrMXZOaXE5RWtLai90Qmc9PQ==
  • Mainstay Suites
  • Port Arthur, TX

Job Description

Job Description

Job Description

The Hotel Guest Service Agent is responsible for providing exceptional customer service to guests and ensuring that their stay is enjoyable and comfortable. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Compensation:

$10 - $12 hourly

Responsibilities:

  • Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services.
  • Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise.
  • Process payments and maintain accurate records of room charges, incidentals, and other fees.
  • Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals.
  • Answer phone calls and respond to emails, providing information about the hotel and its services.
  • Provide concierge services, including making reservations for restaurants, transportation, and local attractions.
  • Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms.
  • Follow all safety and security protocols to ensure that guests and staff are safe.
  • Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly.
  • Maintain a positive attitude and provide exceptional customer service at all times.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a hotel or hospitality role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong attention to detail and a commitment to customer service.
  • Proficiency in using hotel management software and other computer systems.
  • Flexibility to work weekends, holidays, and evening shifts as needed.
  • Physical stamina to stand for long periods of time and lift and carry heavy items.
About Company

All-suite hotel makes it easy to feel at home. Each spacious room is fully equipped with a kitchenette, desk, hair dryer, iron, and ironing board.

Job Tags

Hourly pay, Holiday work, Local area, Weekend work, Afternoon shift,

Similar Jobs

LaSalle Network

Event Coordinator Job at LaSalle Network

 ...industry is seeking a highly organized and detail-oriented Event Coordinator (Contractor) to support its growing event strategy. The...  ...opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing,... 

Premier Cooperative

Elevator Operator Job at Premier Cooperative

 ...products. Premier employs approximately 100 people across 26-grain elevators that surround the Champaign, Illinois area. Job...  ...environment for you and your fellow team members. Grain Elevator Operators will be cross-trained to perform a variety of tasks. Essential... 

Clean Harbors

IS Equipment Operator Job at Clean Harbors

 ...Thompson-Industrial is looking for an Equipment Operator to join their safety conscious team in Riegelwood, NC .The Equipment Operator is responsible forgeneral labor and operating equipment within the facility. As well as ensuring daily maintenance is performed... 

Secure Source International

UNARMED SECURITY GUARD Job at Secure Source International

 ...Description Job Description Salary: $18hr-20hr We are looking for Security Professionals to hire for our project in Phoenix, AZ. We are...  ...and recording of Security activity -Must have a Utah Unarmed Security License -Must be able to lift 25lbs Experience:... 

DISH

Service Technician Job at DISH

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH...