Job Description

Job Description

Job Description

The Hotel Guest Service Agent is responsible for providing exceptional customer service to guests and ensuring that their stay is enjoyable and comfortable. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

$10 - $12 hourly

• Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services.
• Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise.
• Process payments and maintain accurate records of room charges, incidentals, and other fees.
• Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals.
• Answer phone calls and respond to emails, providing information about the hotel and its services.
• Provide concierge services, including making reservations for restaurants, transportation, and local attractions.
• Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms.
• Follow all safety and security protocols to ensure that guests and staff are safe.
• Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly.
• Maintain a positive attitude and provide exceptional customer service at all times.

• High school diploma or equivalent.
• Previous experience in a hotel or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong attention to detail and a commitment to customer service.
• Proficiency in using hotel management software and other computer systems.
• Flexibility to work weekends, holidays, and evening shifts as needed.
• Physical stamina to stand for long periods of time and lift and carry heavy items.

All-suite hotel makes it easy to feel at home. Each spacious room is fully equipped with a kitchenette, desk, hair dryer, iron, and ironing board.

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