Job Description
We are looking for a skilled Hospitality Data Analyst to join our team in Louisville, Kentucky. This role is hybrid and working up to 4x/month in office. The rest of the time would be work from home. This position requires someone with strong attention to detail, analytical abilities, and expertise in managing data systems, reporting tools, and integrations within the hospitality industry. You will play a critical role in optimizing data pipelines, troubleshooting software systems, and creating actionable insights to improve organizational performance.
Responsibilities:
• Analyze and interpret data related to key hospitality metrics, such as occupancy rates, revenue trends, guest demographics, and service quality.
• Develop and maintain dashboards and reports using tools like Power BI, Tableau, and Excel to support strategic decision-making.
• Evaluate and monitor performance across hotel systems, ensuring data accuracy and consistency.
• Manage and troubleshoot integrations with vendor systems, including Opera, Sertifi, Cendyn, Amadeus, and SynXis.
• Automate recurring reports and address ad hoc data requests from various departments.
• Provide initial troubleshooting support for software interfaces such as Micros R& A, Unifocus, and ImpulsePoint.
• Create and update training materials, documentation, and conduct user training sessions for data tools and platforms.
• Lead cross-functional projects and provide guidance to less experienced analysts on best practices and data strategies.
• Collaborate with stakeholders, vendors, and IT teams to ensure seamless communication and project execution.
• Support ongoing integration projects, including automating data transfers and mapping processes between systems.
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