Job Description

Salary : $113,622.81 - $138,104.73 Annually

Location : Santa Rosa, CA

Job Type: Full-Time

Job Number: 24/08-2634-DHSO

Department: Department of Health Services (DHS)

Opening Date: 08/14/2024

Closing Date: 9/16/2024 11:59 PM Pacific

Bargaining Unit: 50

Position Information

The County of Sonoma's Department of Health Services (DHS) is seeking a dynamic and experienced individual to join their team as the Homelessness Services Program Manager!

Starting salary up to $66.17/hour ($138,104/year) and a competitive total compensation package!*

As the Homelessness Services Program Manager for the Homelessness Encampment Assistance and Resource Team (HEART), you will lead efforts to support and manage services for individuals experiencing homelessness across Sonoma County. This role involves coordinating outreach activities, facilitating access to housing, healthcare, and social services, and working closely with local agencies, non-profits, and community stakeholders. As the Program Manager, you will create and implement strategies for compassionate and effective encampment management, with a focus on long-term solutions to homelessness. Responsibilities include:

• Leading the development, submission, and management of grant applications, and overseeing the implementation and monitoring of grant-funded programs, ensuring compliance
• Managing contracting processes and providing oversite of contracted homelessness services, confirming that contracts are executed effectively and that service providers meet quality standards
• Participating in weekly encampment planning meetings, coordinating outreach efforts, and working with city and county agencies to develop and execute strategic plans for managing encampments
• Analyzing homelessness outreach and housing data, preparing reports that inform program improvements and policy decisions utilizing data to drive planning and assess program effectiveness
• Facilitating meetings with city staff, county counsel, park rangers, and other relevant parties to coordinate a cohesive plan for homelessness services, serving as a liaison between agencies

The ideal candidate for this position will possess many of the following:

• Proven experience in health program management, particularly in the areas of homelessness services, mental health, or public health
• Strong understanding of grant application processes, contract management, and service delivery oversight
• Demonstrated ability to coordinate multi-agency efforts and lead collaborative initiatives
• Excellent leadership and communication skills, with experience supervising and mentoring staff
• Proficiency in data analysis and the ability to produce actionable reports
• Commitment to serving vulnerable populations and addressing the root causes of homelessness

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our

This recruitment is being conducted to fill a Homelessness Services Program Manager position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service Title for this position is Health Program Manager.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

The County of Sonoma is interested in finding the best candidate for this position, and will consider any equivalent combination of knowledge, skills, abilities, experience, education, and training to meet the minimum qualifications described below. If you are interested in applying, we encourage you to think broadly about your background and transferable skills and how they set you up to be the best candidate for this position.

Minimum Qualifications


Experience: Any combination of experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, three years of full time, paid experience in a position which provided the opportunity to perform professional clinical, counseling and/or managerial services with a public or private organization engaged in the provision of health services, and /or counseling would provide such and opportunity.

Education: Academic course work which would provide the opportunity to acquire the knowledge and abilities listed. Normally, a Baccalaureate Degree from an accredited college or university or employer approved training in psychology, sociology, counseling, health care administration, public administration, business administration, management, accounting, statistics, personnel or closely related courses would provide such opportunity. A Masters Degree is desirable.

Desirable qualification: Experience in direct first line supervision of professional, administrative and clerical is desirable.

License: Some positions within the Health Services Department may require the possession of a professional license in medicine, clinical psychology, clinical social work, marriage, family and child counseling, registered nursing; or specifically related to the division managed; some positions may also require the possession of a valid California driver's license.

Special Qualification: Positions within the Alcohol and Other Drug Services Division must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification.

Knowledge, Skills, and Abilities


Considerable knowledge of: principles and practices relating to the management of a managed care health services delivery system which includes methods to conduct analytical studies related to program improvements; acceptable cost projection methods, acceptable revenue assumptions procedures and accepted customer survey methods; current issues and trends affecting the program(s) under management control.

Working knowledge of: operations and functions of County government including budget development and personnel management procedures; contemporary principles, practices and theory of management techniques; Federal, State and local laws and regulations pertaining to the corresponding Health Services division; contemporary medical, and/or psychiatric protocols and practice; or psychological effects of chemical dependency; modern education, treatment & rehabilitation techniques used in the appropriate health services program; group dynamics as it relates to public organizations; research methodology, report writing and basic statistics and their application; effective personnel and supervisory techniques; written and oral communications skills, including language mechanics, syntax and English composition; modern office methods and procedures.

Ability to: manage a health services delivery system which includes the skill to conduct analytical studies related to program improvements; the skill to develop realistic cost projections, the skill to produce acceptable revenue assumptions and the skill to develop, conduct and analyze customer surveys; establish program goals and measurable objectives and perform acceptable data collection, interpretation and evaluation to assess program performance; understand, interpret and apply Federal, State and local legislation, rules, regulations and ordinances and relate them to the program(s) goals and objectives; adapt currently accepted treatment and/or management philosophies and theories and apply them to program operations; communicate effectively by writing or by presenting formal and informal oral presentations; effectively manage and supervise the work of professional, technical and clerical employees; establish and maintain effective working relationships with County management personnel, employees, community based organizations, the public and others who have an interest in health services; work effectively with the medical and/or psychiatric professionals; use principles of inductive and deductive reasoning to validate recommendations; persuade, rationalize and project consequences of decisions and/or recommendations; analyze administrative problems, budgets, and a variety of program, systems, and procedures.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: BH
HR Technician: RR

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: MANAGEMENT*

These are some of the excellent benefits the County offers:

Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit

IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources' Risk Management-Benefits Office at or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

01


How did you first learn about this opportunity?

• Careers in Government
• College or University
• County of Sonoma Human Resources Office
• Craigslist
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• GovernmentJobs.com
• Handshake
• Hispanic Chamber of Commerce of Sonoma County
• Indeed
• Instagram
• Job Fair
• La Voz
• Latino Service Providers
• LinkedIn
• Los Cien
• Press Democrat
• sonoma-county.org/
• Start Here!
• X (Twitter)
• Veterans Services Office
• Women's Organization or Group
• Other Internet Site
• Other Publication

02


Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

03


This eligible list may be used for future bilingual (English/Spanish) positions. Please indicate if you are interested in bilingual positions, and your level of proficiency.

• Yes, I have basic (conversational) English/Spanish bilingual skills
• Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual skills
• No, I do not have English/Spanish bilingual skills, and/or I do not wish to be considered for a bilingual position

04


Please describe your three or more years of full-time, paid experience in a position that provided the opportunity to perform professional clinical, counseling, and/or managerial services with a public or private organization engaged in the provision of health services, and /or counseling. For each relevant position, include the:

• Job title
• Employer's name
• Employment dates (mm/yy to mm/yy)
• Primary responsibilities

05


Please indicate how many years of experience you possess in direct first-line supervision of professional, administrative, and/or clerical staff.

• Less than 1 year of experience
• 1-3 years of experience
• 3-5 years of experience
• More than 5 years of experience
• I do not possess any experience in direct first-line supervision of professional, administrative, and/or clerical staff.

06


Please describe your experience managing grant-funded programs. Provide an example of a program where you successfully secured funding, implemented the program, and monitored its progress. Describe any challenges and how you addressed them.

07


In this role you will be responsible for coordinating efforts between multiple agencies and service providers. Please provide an example of a time when you successfully led a multi-agency initiative. How did you ensure alignment and effective communication among all parties?

08


Please describe your experience managing a diverse team. Describe your approach to setting daily objectives, conducting check-ins, and ensuring that staff are supported in their roles.

Required Question

Job Tags

Holiday work, Full time, Contract work, Temporary work, Part time, Relief, Seasonal work, Local area, Remote job, Flexible hours,

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